Job overview

Do you have excellent organisational and communication skills and a flexible approach to work, have the ability to deal with distressed and irate patients/carers with sensitivity and diplomacy.

We are seeking a highly motivated individual to work as an Administrative Assistant within the Mental Health Medical Records Team. The successful candidate will need to be forward thinking and be able to provide a full range of administrative duties. Your main role will be the processing and co ordination of Subject Access Requests (SAR), Cancellation of Clinics and also covering Mental Health Outpatient Clinics as and when required. This role will require you to be organised, have excellent attention to detail to meet the requirements of this role.

Main duties of the job

The successful candidate will have excellent administrative skills with experience in using Microsoft Packages, ideally in a similar role and be able to prioritise work to meet tight deadlines.  A good general education along relevant experiences and an NVQ in Business Administration III. or willing to work towards.  Knowledge of University Health Board IT systems including Myrddin, WCCIS and FACE is also desirable although full training will be given.

The successful candidate will be able to work in a challenging environment and have a sensitive, caring and non-judgemental attitude to issues faced by people with mental health problems.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve

• We treat everyone with respect

• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.