Job summary
- Main area
- Emergency Medicine
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 24 hours per week (Shift work including nights and weekends)
- Job ref
- 110-AC168-0625
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Prince Charles Hospital
- Town
- Merthyr Tydfil
- Salary
- £24,433 - £26,060 per annum pro rata
- Salary period
- Yearly
- Closing
- 03/07/2025 23:59
Employer heading

Emergency Department Receptionist
Band 3
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
The Emergency Department Receptionist role contributes to the provision of health care to patients and relatives by providing a comprehensive and confidential clerical and receptionist support for emergency attendances and admissions.
As part of a 24 hour service, the role supports patients in experiencing a smooth journey through adhering to the appropriate systems, policies, procedures, and processes in the department.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This means Speaking & Listening at Level 3 (equivalent to CEFR B2) or above. We don’t need fluency. Level 3 means basic conversations with patients about their everyday health. For more information, see the ‘Croeso Candidate’ booklet below.
Main duties of the job
As this is a 24 hour service, the post holder will be required to cover day, evening, night, and weekend shifts as part of the rota.
The main duties include:
- Providing a full reception service to patients, visitors, and staff
- To ensure all patients are booked, transferred, admitted, and discharged correctly throughout their journey in the Emergency Department
- To input and extract data from WPAS
- To undertake full clerical duties
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- Good standard of education
- NVQ III or equivalent level of knowledge
- Computer literate
Desirable criteria
- ECDL
Experience
Essential criteria
- Previous experience in a customer care / admin and clerical role
Desirable criteria
- Previous NHS experience
- Experience of WPAS or other patient information systems
Skills
Essential criteria
- Good interpersonal and communication skills
- Excellent customer care skills
- Ability to work under pressure
- Able to work using own initiative and as part of a team
Desirable criteria
- Welsh language Speaking/Listening Skills at Level 3 or above
Knowledge
Essential criteria
- Good understanding of administrative processes
- Knowledge of patient information systems
- Understanding of Microsoft Office software packages
Desirable criteria
- Awareness of vulnerable adult and children policies
- Awareness of incident reporting process
Personal Attributes
Essential criteria
- Able to maintain a sympathetic manner
- Able to be flexible with working practices
- Self-motivated and enthusiastic
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Kadie Preece
- Job title
- Team Leader A&E
- Email address
- [email protected]
- Telephone number
- 01685 728 786
- Additional information
For further details, please contact [email protected] / Am fanylion pellach, cysylltwch â [email protected]
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