Job vacancy: Medical Education Support Officer, Cwm Taf Morgannwg University Health Board, Merthyr Tydfil

Job summary

Main area: Medical Education/Clinical Education
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Mon - Fri 9-5)
Job ref: 110-AC233-0925

Employer: Cwm Taf Morgannwg University Health Board
Employer type: NHS
Site: Prince Charles Hopsital
Town: Merthyr Tydfil
Salary: £25,313 - £26,999 per annum
Salary period: Yearly
Closing: 11/09/2025 23:59

Medical Education Support Officer

Band 3

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

Cwm Taf Morgannwg University Health Board – Join CTM

Home - Cwm Taf Morgannwg University Health Board

Detailed job description and main responsibilities

Promote positive relationships and demonstrate good levels of communication to support the Medical Education Multi-Disciplinary Team and external partners.

Show empathy and sensitivity with the ability to communicate with a wide variety of disciplines effectively, overcoming any barriers to understanding.

Establish and maintain effective communication, whether verbal, written or electronic, with:

· Medical Students

· Training Grade Doctors

· Senior Medical Staff

· Faculty members.

· Clinical Teachers

· College Tutors

· Medical Education Department team members.

· All Directorates, Corporate Departments and General Managers.

· Medical Staffing and Human Resources.

· Medical Education Institutions including Cardiff and Swansea Universities, Postgraduate Deanery.

Maintain the strictest confidentiality at all times.

Assist in the planning and implement of the various Medical Student timetables with Honorary Senior Lecturers, Honorary Lecturers and other Clinical Professionals and assist in ensuring that the learning objectives for Medical students as set by the curriculum are met by the UHB.

Will use own initiative to make judgements on training course booking arrangements and prioritising the workload.

Be required to contribute to the production, collation and circulation of feedback from Medical Students.

Deal with day-to-day Student issues and general enquiries for all aspects of the C21 Curriculum, using own judgement to reply to queries.

Have a personal duty of care for any UHB equipment used throughout the course of duty.

Work with Medical Education staff, Honorary Senior/Honorary Lecturers and other clinical staff to prepare course handbooks and teaching/learning opportunity timetables. The compilation of room bookings, tutorials and induction will also be requirement.

Person specification

Qualifications and/or Knowledge

Essential criteria

Possess RSA/OCR level III or the equivalent level of knowledge, skill & experience
Evidence of Continuous Professional Development

Desirable criteria

Working knowledge of the Cardiff University C21 Curriculum or Medical Education agenda.

Experience

Essential criteria

Previous experience in organising training events.
Experience in producing high quality reports.
Developing high quality promotional documentation.
Experience of working in the NHS or of working in an Educational/Training environment.

Desirable criteria

Previous experience of taking and transcribing minutes of meetings.
Using Social Media/Apps etc. appropriately to support communication within the working environment.

Aptitude and Abilities

Essential criteria

Excellent verbal, written and IT skills.
Attention to detail.
Excellent organisational skills.
Convey messages clearly
Ability to produce reports from databases.
Ability to communicate with all levels of staff dealing with senior medical staff.
Have an appreciation of budget and financial systems.
Ability to work effectively on own initiative and as part of a wider team.

Desirable criteria

Welsh language speaking/listening skills at Level 3 or above

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.