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Job summary

Main area
Older Adults Mental Health Services
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Mon - Fri, 9am - 5pm)
Job ref
110-ACS287-1125
Employer
Cwm Taf Morgannwg University Health Board
Employer type
NHS
Site
Keir Hardie Health Park
Town
Merthyr Tydfil
Salary
£25,313 - £26,999 per annum
Salary period
Yearly
Closing
06/11/2025 23:59

Employer heading

Cwm Taf Morgannwg University Health Board logo

Community Health Care Support Worker Older Persons Mental Health

Band 3

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

Cwm Taf Morgannwg University Health Board – Join CTM

Home - Cwm Taf Morgannwg University Health Board

 

Job overview

The role is primarily to support the provision of Health & Social Care of  Older Adults resident in Merthyr Tydfil, who are experiencing mental health issues within the context of a multi-disciplinary, multi-agency team and support the delivery of evidence-based mental health care to  individuals within a community setting. 

The post holder will deliver specific components of the individuals' care plans are directed by the Registered Nurse and/or care coordinator. 

The post holder will be required to work without direct supervision for all or most of their shift.

The post holder will be expected to assist with the organisation and facilitation of monitoring the physical and mental health needs and may run or assist with therapeutic groups.  

Main duties of the job

  • Working within a multi-disciplinary team under the direction of the Team Leader, RMNs and/or Care coordinators.
  • Provide support to individuals and/or their care partner(s) on an individual and/or group basis by participating in the delivery of care and treatment planning both within the Community setting. 
  • Ensure that individuals engage effectively with the agreed management plans and access appropriate services provided on a regular and consistent basis.
  • With support from the Community Team leaders and the responsible RMN/Care coordinator, be responsible for and manage their own workload and safety. 
  • Actively participate in continuing professional development through the Knowledge Skills Framework.
  • Participate in caseload management supervision from the Team leader and/or responsible RMN. 

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers. 
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
•    We listen, learn, and improve
•    We treat everyone with respect
•    We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

  • Observe and report the effects of all interventions to the responsible RMN/Care Coordinator, through individual discussions, team meetings and clinical reviews.
  •  Use a range of methods to promote effective communication both 
    verbally and written methods including electronic systems, telephone calls, case recordings, etc.
  • Maintain accurate and timely records of all contact with the individuals, carers and other clinical contacts.
  •  Work closely with a range of agencies, including Primary Care, Local Authorities, voluntary organisations and housing providers.
  • Ensure all incidents which may compromise Health and Safety are 
    reported in an appropriate and timely manner.
  • All employees of the Health Board are required to maintain the 
    confidentiality of members of the public and members of staff in accordance with Health Board policies.
  • Overcome barriers to communication by adhering to person- centered care planning. 
  • The post holder will  be required to work within your level of competence and discuss any concerns with your line manager. At no time should you work outside your level of competence.
  • Provide written and verbal reports based on facts and observations.
  • Carry out base-line observations e.g. vital signs: temperature, pulse, blood pressure, respiratory rate, etc ensuring records are kept and results are communicated promptly to the responsible RMN or Care Co-ordinator.
  • Accompany and transport patients to clinic appointments, if necessary/appropriate.
  • With guidance from the Community Team Leader and RMN, be responsible for prioritising and organising day to day workload and activities.
  • Be required to attend relevant meetings, training and supervision as 
    indicated by the Team Leader.
  • Organisation and facilitation of individual and/or group based activities with support of the Multidisciplinary Team.
  •  Driving and navigation for community work.
  • Keyboard and information technology skills to complete accurate and timely case recordings, communication via email and intranet and e-learning.
  • Will demonstrate a positive attitude towards patients’ well being which is based on commitment, hope and optimism.
  • Develop rapport based upon a working relationship which maintains appropriate boundaries at all times.
  • Work with the individuals and carers to meet the needs and achieve the goals identified in their individual care and treatment plans.
  • Be aware of documented relapse indicators as identified in the care 
    plan and monitor for early signs of relapse, reporting progress, level of functioning and mental state to the responsible RMN/Care Co-ordinator.
  • Provide regular and practical support to the individuals and their carers to enable them to develop and manage their own independence.
  • Provide information on health promotion and healthy lifestyle 
    programmes.
  •  Support and signpost individuals and carers to access a wide range of community resources based upon individual need.
  • Participate in meaningful educational and leisure activities with individuals as identified in individual care and treatment plans.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. 

Person specification

Qualifications

Essential criteria
  • NVQ Level 3 or equivalent
Desirable criteria
  • Dementia training
  • Medication management training

Experience

Essential criteria
  • Worked in a health or social care setting
Desirable criteria
  • Worked in a community setting
  • Worked in Older Persons Mental Health setting

Aptitude and abilities

Essential criteria
  • Ability to work as a team member
  • Flexible to meet the needs of the service, confident and positive working
Desirable criteria
  • Welsh language speaking/listening skills at Level 3 or above

Values

Essential criteria
  • Compassionate and understanding of Older Person's needs
  • Able to demonstrate person-centred approach
Desirable criteria
  • Willingness to learn and develop

Employer certification / accreditation badges

Age positiveDisability confident leaderStop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.hyderus o ran anableddAccredited Living Wage EmployerWelsh logo for Armed Force Bronze Award for Cym Taf UHBAccredited Living Wage EmployerCore principlesPrentisiaethau Apprenticeships

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Michelle Jones
Job title
CPN Team leader
Email address
[email protected]
Telephone number
01685 351122
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