Job summary
- Main area
- Paediatrics
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 110-ACS190-0725
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Children's Outpatient Department - Prince Charles Hospital
- Town
- Merthyr Tydfil
- Salary
- £25,313 - £26,999 per annum, pro rata
- Salary period
- Yearly
- Closing
- 27/07/2025 23:59
Employer heading

Health Care Support Worker
Band 3
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Job overview
· The post holder will work as a member of the Paediatric Team, under the direction of the Ward Manager/Nurse in Charge. The post holder will always adhere to the Code of Conduct for Healthcare Support Workers in Wales (WG 2011) and the NLIAH (2010) All Wales Guidelines for Delegation.
· They will support the Registered nurse in delivering a high standard of care to the child/young person and their family and will work as part of the nursing and multidisciplinary team within clinic situations and other establishments where/when appropriate under the direction of the Registered nurse.
· The post holder will on occasions be required to work without direct supervision.
Main duties of the job
- Maintain a high standard of care, adhering always to Cwm Taf Morgannwg UHB’s policies, guidelines and procedures, and may be required on proposed changes to procedures and working practices.
- Accurately record temperature, pulse, respiratory rate, blood pressure, peak flow, height, weight, head circumference and oxygen saturation as required and be aware of normal and abnormal values, reporting to the Registrant/Medical Practitioner any changes or abnormal values.
- Following competence-based training; the post holder will undertake clinical tasks such as recording of vital signs.
- Ensuring that the needs of the child are paramount and to be aware of and adhere to Policies and Guidelines in relation to the Safeguarding of Children.
- Use effective communication skills, both written and verbal, when communicating with parents, carers and all members of the multi-disciplinary team including Registered Nurses, Physiotherapists, Occupational Therapists, Dieticians and Medical Staff, where there may be barriers to understanding e.g. hard of hearing, learning disability, English not the first language
- Adhere to the Health Board’s Information Governance Policy.
- Utilise electronic patient information systems e.g. Myrddin, paper based records to update patient information and record observations and assessments.
- Occasionally participate in collecting appropriate data and statistics required for local audit and surveys.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
Maintain a high standard of care, adhering always to Cwm Taf Morgannwg UHB’s policies, guidelines and procedures, and may be required on proposed changes to procedures and working practices.
Venepuncture and ECG training to support team or willingness to undertake training.
Accurately record temperature, pulse, respiratory rate, blood pressure, peak flow, height, weight, head circumference and oxygen saturation as required and be aware of normal and abnormal values, reporting to the Registrant/Medical Practitioner any changes or abnormal values.
Following competence-based training; the post holder will undertake clinical tasks such as recording of vital signs.
Collect and transport clinical specimens as requested by the registered nurse.
Respect the parents/carers individual values, beliefs and culture, adopting a non-judgmental attitude.
Ensuring that the needs of the child are paramount and to be aware of and adhere to Policies and Guidelines in relation to the Safeguarding of Children.
Answer the telephone in a polite and professional manner, adhering to the Welsh Language Standards, record messages accurately and ensure the information is conveyed to the Nurse in charge in a timely manner.
Ensuring when answering the phone, no confidential information is given.
Liaise with parents/relatives/carers to identify needs and obtain views regarding consumer satisfaction as directed by the Ward Manager.
Use effective communication skills, both written and verbal, when communicating with parents, carers and all members of the multi-disciplinary team including Registered Nurses, Physiotherapists, Occupational Therapists, Dieticians and Medical Staff, where there may be barriers to understanding e.g. hard of hearing, learning disability, English not the first language.
Report any complaints to the Nurse in Charge in a timely manner.
Adhere to the Health Board’s Information Governance Policy.
Utilise electronic patient information systems e.g. Myrddin, paper based records to update patient information and record observations and assessments.
Maintain accurate and legible signed records/computer records while maintaining confidentiality.
Compile reports regarding patient care and management reports as and when required.
Adhere to Health Board Policy on data entry, storage and retrieval of patient sensitive information.
Occasionally participate in collecting appropriate data and statistics required for local audit and surveys.
Undertake a range of clerical duties to support the nursing team including standard keyboard skills, photocopying, filing, faxing, preparation of documentation, archiving notes.
Undertake the ordering of consumables/equipment under the direction of the ward manager.
Maintain notice boards in the department with appropriate information promoting health and wellbeing.
Person specification
Experience
Essential criteria
- Has previous experience of being a HCSW within the NHS
Desirable criteria
- Phlebotomy experience
Education
Essential criteria
- QCF/NVQ Level 3 in Health and Social Care
Desirable criteria
- Evidence of continued profesional development
Skills
Desirable criteria
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Leighann Barden
- Job title
- Ward Manager / Rheolwr yr Ward
- Email address
- [email protected]
- Telephone number
- 01685 728238
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