Job summary
- Main area
- Pharmacy
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 110-AC312-1025
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Prince Charles Hospital
- Town
- Merthyr Tydfil
- Salary
- £39,263 - £47,280 annexe 21 or full depending on experience
- Salary period
- Yearly
- Closing
- 13/11/2025 23:59
Employer heading
Operational Support Manager - Pharmacy
Band 6
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
Job overview
Are you an organised, proactive, and detail-oriented professional with a passion for pharamcy operations? We are seeking a Pharmacy Operational Support Manager to join our team and play a pivotal role in ensuring the smooth delivery of pharmacy services.
This is a key role providing project and managerial support across a wide range of activities across the pharmacy department. You will work closely with teams to ensure efficient service delivery and support the strategic goals of the department.
Main duties of the job
Main Duties and Responsibilities
- Provide project support for service improvement initiatives and operational planning.
- Monitor, analyse, and report on activity levels and waiting times, ensuring data accuracy and timely reporting to stakeholders.
- Oversee and coordinate the on-call service, including rota planning and issue resolution.
- Line manage administrative and clerical staff, supporting their development and ensuring high standards of performance.
- Collaborate with multidisciplinary teams to enhance operational efficiency and excellent patient care.
Working for our organisation
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Detailed job description and main responsibilities
What We’re Looking For
- Experience within a pharmacy team.
- Strong organisational and analytical skills.
- Excellent communication and interpersonal abilities.
- Proficiency in data reporting and rota management systems.
- A proactive approach to problem-solving and service improvement.
Person specification
Knowledge and Experience
Essential criteria
- Qualified to Degree level or equivalent knowledge and experience or training
- Postgraduate Diploma or equivalent level of skills, knowledge and experience
- Staff or project management knowledge.
- Excellent communication skills.
- Customer care focus and confidence in dealing with client information.
- Report writing skills.
- Presentation skills.
- Keyboard skills with familiarity of Microsoft office software e.g. Word, Excel, PowerPoint, and Outlook
- Experience of working within the NHS.
- Experience of collecting, collating, analysing and presenting waiting list information/data.
- Experience in the use of electronic systems/databases.
- Welsh Speaker (Level 1) or willingness to work towards achieving this level.
Desirable criteria
- An understanding of waiting list management.
- Project Management qualification.
- Management/Leadership qualification.
- Knowledge of targets and waiting lists.
- Knowledge of Welsh PAS (Myrddin), FACE, WCCIS, Clinical Portal or Swansea Bay WPAS.
Communication
Essential criteria
- Communication skills
Desirable criteria
- Presentation skills
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Rhian Carta
- Job title
- Head of Pharmacy
- Email address
- [email protected]
- Telephone number
- 07917898081
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