Job vacancy: Primary Care Support Manager, Cwm Taf Morgannwg University Health Board, Merthyr Tydfil

Job summary

Main area: Primary Care & Community (GMS)
Grade: Band 7
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 110-AC172-0725

Employer: Cwm Taf Morgannwg University Health Board
Employer type: NHS
Site: Kier Hardie Health Park
Town: Merthyr Tydfil
Salary: £46,840 - £53,602 per annum
Salary period: Yearly
Closing: 17/07/2025 23:59

Primary Care Support Manager

Band 7

We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.

Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.

We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.

Cwm Taf Morgannwg is a Living Wage Employer.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see the ‘Croeso Candidate’ booklet below.

Person specification

Qualifications and/or Knowledge

Essential criteria

Knowledge of specific area, acquired through Degree or equivalent experience or training, plus further staff and project management knowledge to Postgraduate Diploma level equivalent.
Must demonstrate commitment to lifelong learning and continuous development.
Comprehensive knowledge of current issues facing Primary Care.
Strong understanding of government policy in relation to health and social care.

Desirable criteria

Management Code of Practice.
Knowledge of complex spreadsheets to manage budgets.
Full knowledge and understanding of all primary care contracts.
Specialist knowledge of contracting and contracting legislation and regulation.

Experience

Essential criteria

Extensive senior management experience in NHS.
Extensive experience of working within a health or social care service provision.
Experience in consultation and negotiation.
Experience of change management, managing resources well and ensuring services are delivered.
Experience of presenting to large audiences.

Desirable criteria

Experience of managing and mentoring staff.
Experience of working within Primary Care.

Values

Essential criteria

Ability to represent the UHB at a senior level.
Ability to develop working relationships locally, regionally and nationally.
Flexible and adaptable to meet the needs of the service.
Diplomatic.
Able to prioritise work and work to multiple deadlines.
Can work effectively with people with diverse skills, abilities and experience.
Commitment to team-working.
Self-motivated, proactive and innovative

Other

Essential criteria

Ability to travel within geographical area in a timely manner.
Able to work hours flexibly.

Aptitude and Abilities

Essential criteria

Excellent oral and written communication skills.
Ability to think laterally, prioritise effectively and to present effectively to large audiences.
The ability to analyse and solve complex problems.
Effective interpersonal and influencing skills.
Excellent skills at partnership working.
Effective performance management skills.
Effective organisational skills.
Ability to delegate.
Ability to understand and manage complex issues and environments
Advanced IT, numeric, literacy and reasoning skills.

Desirable criteria

Ability to speak Welsh at Level 3 or above

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.