Job summary
- Main area
- Service Manager
- Grade
- Band 8a
- Contract
- Fixed term: 18 months (to cover a secondment)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 110-AC170-0725
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Keir Hardie Health Park
- Town
- Merthyr Tydfil
- Salary
- £54,550 - £61,412 per annum
- Salary period
- Yearly
- Closing
- 15/07/2025 23:59
Employer heading
Service Manager
Band 8a
We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
This post is fixed term for 18 months to meet the needs of the service.
The role of the 8a Service Manager, working within the Primary and Community Care Group, provides an excellent opportunity for an experienced, motivated and passionate primary care manager, to be responsible for the management of primary care general dental and optometry services across the CTM University Health Board footprint.
The successful candidate will have exceptional knowledge on dental and optometry contract management with demonstrable experience in service planning and managing service change. We are looking for a manager who can come and make a difference to our team and provide inspirational leadership, alongside the day to day-management. The service manager will have experience of managing teams, with the ability to maintain the supportive team environment we have created and provide opportunities for continued learning and development.
Main duties of the job
Successful candidates must be experienced and professional leaders and have experience of working in a Primary Care, knowledge on the dental and optometry contracts would be benefical.
You will be a confident communicator with colleagues and stakeholders alike.
You will be able to deliver on strategic objectives for primary care and the wider care group.
You will report to the Directorate Manager and contribute with the senior management team to ensure operational plans and performance are closely managed, providing solutions to resolve difficult operational issues.
You will work closely with the senior management team, to develop and implement the Integrated Medium Term Plan and operational strategies, ensuring that systems and processes are in place to comply with relevant legislation and governance requirements
Above all, you will have ambition and drive needed to work within an environment of change and innovation.
Please see the attached job description for more information about this role and the main duties.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see the ‘Croeso Candidate’ booklet below.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Experience
Essential criteria
- Management experience in Primary Care.
- Proven experience managing primary care services.
- Planning and strategy development processes
- Good IT Skills and knowledge of Microsoft Packages.
Knowledge
Essential criteria
- Excellent technical knowledge of primary care contracts, commissioning services and policy frameworks .
- Sound knowledge of governance systems and frameworks.
- Understanding of the key strategic challenges facing the NHS.
- Good general knowledge of the local and national political environment and the associated constraints
Qualifications
Essential criteria
- Educated to Master’s Degree Level or possess skills, knowledge and experience to its equivalency.
- Suitable post graduate management training/qualifications or equivalent experience.
- Evidence of ongoing development and education
Skills
Essential criteria
- Ability to lead and influence managers, clinicians, staff and partners.
- Strong team leader and player, with openness and willingness to share best practice.
- Ability to motivate and enthuse, and to innovate and deliver solutions to corporate problems.
- Excellent presentational and communication skills, both written and oral. Excellent negotiation and facilitation skills.
- Strong analytical skills and ability to interpret complex information, and simplify problems.
- Proven ability to meet deadlines and work under pressure including ability to multi task across a range of high profile and contentious work areas.
- Ability to work under own initiative, self-motivated with a ‘can do’ attitude.
- Patient focused with an understanding of the specific challenges facing primary care services.
- Able to quickly assimilate highly complex information with the ability to prioritise, make judgements and problem solve without detailed preparation.
- Leads by example with high standards of professionalism and credibility.
Desirable criteria
- Ability to speak Welsh at Level 3 or above.
- Public engagement and public speaking.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Kim Dunn
- Job title
- Primary Care Dental/Optometry Directorate Manager
- Email address
- [email protected]
- Telephone number
- 01685 351145
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