Job summary
- Main area
- Trauma & Orthopaedics
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 110-AC253-0925
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Royal Glamorgan Hospital
- Town
- Pontyclun
- Salary
- £27,898 - £30,615 per annum pro rota
- Salary period
- Yearly
- Closing
- 28/09/2025 23:59
Employer heading
Medical Secretary
Band 4
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
Job overview
The post holder will provide a comprehensive and high quality secretarial and administrative support to the Consultants, Nurses and other professionals within the identified department.
The post holder will also be expected to liaise in a professional manner with colleagues, visitors and patients and undertake a wide spectrum of administrative and secretarial duties.
The post holder will be expected to manage and prioritise their own workload using experience and initiative, and adhere to relevant CTMUHB policies and procedures.
Main duties of the job
The post holder will:
• Play a supportive role with the running of the medical team.
• Liaise effectively and professionally with staff of all levels, patients and other agencies, with tact and diplomacy, ensuring that all calls/messages are actioned accordingly.
• Deal sensitively with patients/relatives/members of the public presenting in the department or on the telephone with a query or concern.
• Provide general non-clinical advice.
• Plan and organise their own time with any secretarial and administrative duties priorities accordingly.
• Complete weekly validation of waiting lists and RTT lists.
• Ensure the Welsh Patient Administration Service (WPAS) is updated with accurate information of every patient contact
• Attend and outcome patient appointments on the WPAS on a daily basis.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Person specification
Qualifications and/or Knowledge
Essential criteria
- RSA/OCR Stage III or equivalent in word processing. Knowledge of Microsoft Office, to include Word, PowerPoint and Excel packages.
- Good standard of education.
- Comprehensive knowledge of medical/surgical terminology.
Desirable criteria
- Medical Secretary qualification eg. AMSPAR. / ECDL
Experience
Essential criteria
- Experience of working in a busy environment / secretarial role
- Ability to prioritise and manage own workload.
- WPAS knowledge
Desirable criteria
- Experience of supervising staff/ working in hospital environment
Aptitude and Abilities Skills
Essential criteria
- Ability to communicate with staff at all levels.
- Excellent organisational skills & time management
- Excellent keyboard and audio typing skills.
Desirable criteria
- Setting up office systems.
- Short hand typing
- Welsh language speaking/listening skills at a Level 3 or above
Values
Essential criteria
- Motivated / Enthusiastic
- Must be a team player but with the ability to work on own initiative.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Lauren-Beth Davies
- Job title
- Directorate Support Manager
- Email address
- [email protected]
- Telephone number
- 01443 443061
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