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Job summary

Main area
Therapies
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
110-AC103-0426
Employer
Cwm Taf Morgannwg University Health Board
Employer type
NHS
Site
Pontypridd Cottage Hospital
Town
Pontypridd
Salary
£26,300 - £27,890 per annum
Salary period
Yearly
Closing
06/04/2026 23:59

Employer heading

Cwm Taf Morgannwg University Health Board logo

Therapies Administrative and Clerical Officer

Band 3

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

Cwm Taf Morgannwg University Health Board – Join CTM

Home - Cwm Taf Morgannwg University Health Board

The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.

Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086

Job overview

We have an exciting opportunity for an enthusiastic person with administrative skills and knowledge and excellent people skills to join our small admin team supporting our Adult's Speech and Language Therapy Service across the Health Board.

Cwm Taf Morgannwg University Health Board Speech and Language Therapy department are a friendly and compassionate team who place a strong commitment to supporting staff development and wellbeing.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Main duties of the job

The successful candidate will carry out a range of admin duties including ordering / contacting patients / patient's families / carers and a range of professionals, booking appointments as well as using the Health Board electronic systems, to enable the smooth running of the busy, friendly department.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers. 
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
•    We listen, learn, and improve
•    We treat everyone with respect
•    We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Knowledge

Essential criteria
  • Knowledge of administrative and clerical procedures and systems.
  • RSA III typing or equivalent skills, training and experience
  • Understanding of confidentiality
Desirable criteria
  • Trained in Welsh PAS (Myrddin)

Experience

Essential criteria
  • Experience in working in a busy customer focused environment.
  • Experience of solving problems and dealing with challenging customers/clients.
  • Experience of using databases and spreadsheets to collect, record and retrieve data/information
Desirable criteria
  • Experience of working in the NHS.
  • Experience of using ORACLE Financial Management System
  • Experience of working in a multi-disciplinary setting

Skills

Essential criteria
  • Good communication and interpersonal skills.
  • Organised with excellent time management skills
  • Manages sensitive information
  • Advanced keyboard skills with familiarity of Microsoft Office eg. Word, Outlook, Excel
Desirable criteria
  • Welsh Language Speaking/Listening Skills at Level 3 or above

Employer certification / accreditation badges

Age positiveDisability confident leaderStop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.hyderus o ran anableddAccredited Living Wage EmployerWelsh logo for Armed Force Bronze Award for Cym Taf UHBAccredited Living Wage EmployerCore principlesPrentisiaethau Apprenticeships

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Richard John
Job title
SLT and Podiatry Admin Manager
Email address
[email protected]
Telephone number
01685 351300
Additional information

SLT and Podiatry Admin Manager / Rheolwr Gweinyddol Therapi Iaith a Lleferydd a Phodiatreg

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