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Job summary

Main area
Administration
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
110-AC281-1025
Employer
Cwm Taf Morgannwg University Health Board
Employer type
NHS
Site
TBC on appointment
Town
Rhondda Cynon Taf
Salary
£27,898 - £30,615 per annum
Salary period
Yearly
Closing
16/10/2025 23:59

Employer heading

Cwm Taf Morgannwg University Health Board logo

Senior Administrative Officer

NHS AfC: Band 4

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

Cwm Taf Morgannwg University Health Board – Join CTM

Home - Cwm Taf Morgannwg University Health Board

 

Job overview

We are redesigning our community services model and implementing a new Intermediate Care Team and therefore an exciting opportunity has arisen to appoint a Senior administrative Officer to help deliver an urgent community response services and will play a crucial role in developing the service, providing essential support and care to individuals, with a focus on promoting independence, dignity, and well-being.

 

The objective is to optimise safe and timely discharge from an inpatient stay for patients that need some form of continuing care or prevent admission with interventions that can be managed at home

Main duties of the job

Work independently within Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures and provide a high quality administrative and data analysis support function to the Intermediate Care Service.

Play an integral role in ensuring patients are seen within agreed timeframes and carry out a range of duties including staff management, using a variety of IT applications, undertaking data analysis, creating and maintaining schedules, spreadsheets/action plans, producing reports, setting up databases, inputting information, supporting the multi-disciplinary team and flow.

The post holder will support monitoring of Intermediate Care Service enquiries, answering the phone and managing calls, maintaining records systems, dealing with incoming correspondence, arranging training, booking appointments and meetings.

The post holder will be required to establish and maintain effective communication with a wide variety of multi-disciplinary teams, partner organisations, patients, their families/relatives and other professionals.

English and/or Welsh speakers are equally welcome to apply

Working for our organisation

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family.  Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team

 

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Detailed job description and main responsibilities

Please see job description for further detail.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Person specification

Qualifications and Knowledge

Essential criteria
  • Knowledge of one or more computer system(s), hardware or software, or telephony systems acquired through undergraduate Diploma or equivalent experience, skills and knowledge
Desirable criteria
  • Knowledge and understanding of Primary and Community Care

Skills and attributes

Essential criteria
  • Ability to prioritise work and identify urgent requirements, adjusting and re-prioritising as necessary
Desirable criteria
  • Welsh language speaking/listening skills at Level 3 or above

Experience

Essential criteria
  • Experience of using computer packages including data entry into databases

Employer certification / accreditation badges

Age positiveDisability confident leaderStop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.hyderus o ran anableddAccredited Living Wage EmployerWelsh logo for Armed Force Bronze Award for Cym Taf UHBAccredited Living Wage EmployerCore principlesPrentisiaethau Apprenticeships

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Guy Griffiths
Job title
Operational manager/Rheolwr gweithredol
Email address
[email protected]
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