Job summary
- Main area
- Mental Health
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 9-5 with 30 mins break unpaid)
- Job ref
- 110-ACS256-1025
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Ysbyty George Thomas
- Town
- Treorchy
- Salary
- £25,313 - £26,999 per annum
- Salary period
- Yearly
- Closing
- 09/10/2025 23:59
Employer heading

Health Care Support Worker
Band 3
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
Job overview
The applicant will be applying for the position of support worker within the Memory Assessment Service in the Rhondda Valley.
The Support Worker will act as an expert resource providing specialist advice and support to clients and carers after a diagnosis of Dementia.
Working collaboratively across a range of multi-disciplinary services and agencies.
To become a named contact for clients and carers following assessment and diagnosis at the memory clinic.
They will also complete home visit to clients that are needing additional support and signposting to other services.
Build the clients confidence to attend social groups.
They will attend community groups to network and by a contact when required.
Main duties of the job
To support the provision of Health and Social Care to the people of RCT and Merthyr Tydfil who are living with a diagnosis of dementia in the community within the catchment area of Cwm Taf Morgannwg University Health Board. Working alongside a MDT and multi-agency team.
The post holder will regularly be required to work without direct supervision.
The post holder will be expected to assist in the organization, facilitation and running of groups within the community setting and hospital settings.
Where required to meet the need of the service the post holder may be required to work outside of their normal base/area.
Work within a Multidisciplinary Team under the direction of the CNS and Dementia advisor.
Provide support to service users on an individual and on a group basis within Community settings.
With supervision and support from CNS and Dementia advisor be responsible for and manage own workload and safety.
Participate in caseload management supervision from CNS and Dementia advisor.
Actively participate in continuing professional development through the Knowledge Skills Framework.
Working for our organisation
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Detailed job description and main responsibilities
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- A good standard of general education including literacy and numeracy skills.
- Knowledge of Health & Social care practices to NVQ III or equivalent
Desirable criteria
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role
Experience
Essential criteria
- Significant experience of working in a mental health setting.
Desirable criteria
- Experience of working with adults with Older Adults with Dementia.
Skills
Essential criteria
- Good communication skills, both written and verbal.
- Ability to work on own initative. Ability to work as part of a Team
- Ability to keep calm in stressful situations.
- Ability to demonstrate a person centred approach.
Desirable criteria
- IT Skills
Knowledge
Essential criteria
- Understanding and appreciation of Behaviours that challenge and Dementia.
- An understanding of the need to maintain professional boundaries.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Hayley Wright
- Job title
- Clinical Nurse Specialist
- Email address
- [email protected]
- Telephone number
- 01443 443033
- Additional information
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