Job overview

An exciting opportunity has arisen for a motivated and innovative Business Change Facilitator that is passionate about user-centred design to join the Digital Transformation Team. As an integral part of the Digital & Data Directorate in CTM, the team have a rapidly expanding portfolio of challenging and interesting projects, including electronic prescribing and medicines administration, transforming patient contact services and several smaller projects supporting direct care.

Under the guidance of the Head of Digital Business Change & Benefits, the successful candidate will be expected work collaboratively with our people services, operational and clinical colleagues and the wider digital team to support the re-design of services to improve the outcomes of our patients, citizens and families that we serve, as outlined in the Health Board’s strategy CTM 2030. 

Candidates will be expected to have demonstrable experience of supporting digital transformational change within a healthcare environment. Skills including; excellent engagement and stakeholder management and proven skills in change management and benefits.

As a proactive and positive member of the team, the post holder will play a key role in supporting the implementation of key transformation project objectives which will enable and support the vital work of CTMUHB.

Main duties of the job

·         The Business Change Facilitator will ensure that effective communication takes place to end users, the post holder will document business processes in association with clinicians and non-clinicians when implementing systems and facilitate change work as required.

·         To provide business change expertise to implement clinical systems and make sure that the highest of standards of business needs are met by the systems implemented.

·         Responsible for baselining of benefits to support with benefit realisation across the programmes.

·        To deliver the programmes with training and business user support as required.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

•              We listen, learn, and improve

•              We treat everyone with respect

•              We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.