Job summary
- Main area
- Digital Transformation/Business Change
- Grade
- Band 7
- Contract
- 3 years (Fixed Term up until 31st March 2028 to support the Patient Centred Contact project)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 110-NMR454-1025
- Employer
- Cwm Taf Morgannwg University Health Board
- Employer type
- NHS
- Site
- Williamstown Information Hub
- Town
- Williamstown, Tonypandy
- Salary
- £48,527 - £55,532 per annum
- Salary period
- Yearly
- Closing
- 13/11/2025 23:59
Employer heading
Business Change Manager
Band 7
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM
Home - Cwm Taf Morgannwg University Health Board
Job overview
An exciting opportunity has arisen for a motivated and innovative Business Change Manager that is passionate about user-centred design to join the Digital Transformation Team. As an integral part of the Digital & Data Directorate in CTM, the team have a rapidly expanding portfolio of challenging and interesting projects, including electronic prescribing and medicines administration, transforming patient contact services and several smaller projects supporting direct care.
Under the guidance of the Head of Digital Business Change & Benefits, the successful candidate will be expected work collaboratively with our people services, operational and clinical colleagues and the wider digital team to support the re-design of services to improve the outcomes of our patients, citizens and families that we serve, as outlined in the Health Board’s strategy CTM 2030.
Candidates will be expected to have demonstrable experience of facilitating digital transformational change within a healthcare environment. Skills including; excellent engagement and stakeholder management and proven skills in change management and benefits.
As a proactive and positive member of the team, the post holder will play a key role in supporting the implementation of key transformation project objectives which will enable and support the vital work of CTMUHB.
Main duties of the job
Candidates will be expected to have demonstrable experience of facilitating digital transformational change within a healthcare environment. Skills including; excellent engagement and stakeholder management and proven skills in change management and benefits.
This post is fixed term for 36 months due to - meet the needs of the service
Working for our organisation
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications/Knowledge
Essential criteria
- Educated to Degree level in a related subject or equivalent experience Training in service improvement or related methods, e.g. Lean 6 Sigma Evidence of a deep understanding of change principles and how to apply them
Experience
Essential criteria
- Experience in leading service change and projects Experience of influencing a wide variety of stakeholders working across organisations at all levels Experience of project management and risk management Can demonstrate implementation of innovative ideas Excellent verbal and written communication skills
Desirable criteria
- Experience in the NHS
Aptitude and Abilities
Essential criteria
- Leadership, coaching and management skills Excellent organisation skills Ability to lead by example and influence others Full range of digital and data skillsDemonstrate tact, diplomacy and political awareness
Other
Essential criteria
- Able to travel to all sites across the CTM geographical area and to other NHS locations
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Katherine Lewis
- Job title
- Senior Programme Manager
- Email address
- [email protected]
- Telephone number
- 01443 744800
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