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Job summary

Main area
Digital Transformation/Business Change
Grade
Band 7
Contract
3 years (Fixed Term up until 31st March 2028 to support the Patient Centred Contact project)
Hours
Full time - 37.5 hours per week
Job ref
110-NMR454-1025
Employer
Cwm Taf Morgannwg University Health Board
Employer type
NHS
Site
Williamstown Information Hub
Town
Williamstown, Tonypandy
Salary
£48,527 - £55,532 per annum
Salary period
Yearly
Closing
13/11/2025 23:59

Employer heading

Cwm Taf Morgannwg University Health Board logo

Business Change Manager

Band 7

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

Cwm Taf Morgannwg University Health Board – Join CTM

Home - Cwm Taf Morgannwg University Health Board

 

Job overview

An exciting opportunity has arisen for a motivated and innovative Business Change Manager that is passionate about user-centred design to join the Digital Transformation Team. As an integral part of the Digital & Data Directorate in CTM, the team have a rapidly expanding portfolio of challenging and interesting projects, including electronic prescribing and medicines administration, transforming patient contact services and several smaller projects supporting direct care.

Under the guidance of the Head of Digital Business Change & Benefits, the successful candidate will be expected work collaboratively with our people services, operational and clinical colleagues and the wider digital team to support the re-design of services to improve the outcomes of our patients, citizens and families that we serve, as outlined in the Health Board’s strategy CTM 2030. 

Candidates will be expected to have demonstrable experience of facilitating digital transformational change within a healthcare environment. Skills including; excellent engagement and stakeholder management and proven skills in change management and benefits.

As a proactive and positive member of the team, the post holder will play a key role in supporting the implementation of key transformation project objectives which will enable and support the vital work of CTMUHB.

Main duties of the job

Candidates will be expected to have demonstrable experience of facilitating digital transformational change within a healthcare environment. Skills including; excellent engagement and stakeholder management and proven skills in change management and benefits.

This post is fixed term for 36 months due to - meet the needs of the service 

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

•              We listen, learn, and improve

•              We treat everyone with respect

•              We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

 

Person specification

Qualifications/Knowledge

Essential criteria
  • Educated to Degree level in a related subject or equivalent experience Training in service improvement or related methods, e.g. Lean 6 Sigma Evidence of a deep understanding of change principles and how to apply them

Experience

Essential criteria
  • Experience in leading service change and projects Experience of influencing a wide variety of stakeholders working across organisations at all levels Experience of project management and risk management Can demonstrate implementation of innovative ideas Excellent verbal and written communication skills
Desirable criteria
  • Experience in the NHS

Aptitude and Abilities

Essential criteria
  • Leadership, coaching and management skills Excellent organisation skills Ability to lead by example and influence others Full range of digital and data skillsDemonstrate tact, diplomacy and political awareness

Other

Essential criteria
  • Able to travel to all sites across the CTM geographical area and to other NHS locations

Employer certification / accreditation badges

Age positiveDisability confident leaderStop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.hyderus o ran anableddAccredited Living Wage EmployerWelsh logo for Armed Force Bronze Award for Cym Taf UHBAccredited Living Wage EmployerCore principlesPrentisiaethau Apprenticeships

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Katherine Lewis
Job title
Senior Programme Manager
Email address
[email protected]
Telephone number
01443 744800
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