Job summary
- Main area
- Radiology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- 37.5 hours per week (Monday to Friday - Full time - 37.5 hours per week)
- Job ref
- 040-AC110-0525
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- Nevil Hall Hospital
- Town
- Abergavenny
- Salary
- £24,433 - £26,060 per annum
- Salary period
- Yearly
- Closing
- 20/05/2025 23:59
Employer heading
Radiology Booking Officer
Band 3
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01497 745805 option 3.
If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.
Job overview
The Radiology Directorate within ABUHB are seeking to recruit an enthusiastic and highly motivated individual to join their Administrative and clerical team.
The successful candidate of this exciting post will be an integral member of the Radiology Booking Service and is based at Nevill Hall Hospital, Abergavenny. Working as part of a dedicated team of Booking staff, Radiologists, Radiographers and nurses, they will be responsible for the day-to-day booking and maintenance of outpatient appointments for Radiology across the Health Board. The post holder will ensure service users have a positive and professional experience at all times.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The duties of this new post includes,
- Ensuring all patients appointments are processed in accordance with the internal and national targets.
- Inbound call centre workflow
- Working with Supt Songraphers and Team leader making sure that clinic capacity is utilised so cancellations are kept to a minimum
- All procedure appointments are booked in a timely fashion utilising list capacity across Radiology in ABUHB.
- Liaising with other team members to ensure that waiting times are kept to a minimum, working with the radiology referral and booking manager and booking service team
- Ensure a professional and friendly telephone manner is maintained
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- GCSE or equivalent/ Good level of education, Welsh language speaker
Desirable criteria
- Experience of patient focused/partial booking and Radiology
Experience
Essential criteria
- Administration and customer service experience
Desirable criteria
- Experience of Radiology
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Julia Clements
- Job title
- Radiology Referral and Booking Manager
- Email address
- [email protected]
- Telephone number
- 01495 765100
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