Job summary
- Main area
- CAMHS Receptionist/Administrator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 040-AC186-0625
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- Ty Bryn Unit, St Cadoc's Hospital
- Town
- Caerleon
- Salary
- £24,433 - £26,060 per annum
- Salary period
- Yearly
- Closing
- 19/06/2025 23:59
Employer heading
CAMHS Receptionist/Administrator
Band 3
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3.
If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.
Job overview
To provide reception and administrative support to the various multi-disciplinary teams within the Child and Adolescent Mental Health Services including the CAMHS Clinical Information Hub (CCIH). Duties will include referral processing on WCCIS system, booking appointments, Data entry and any other administrative support as required. Undertaking general queries from families, professionals and colleagues and sign posting as appropriate.
Main duties of the job
An exciting opportunity has arisen for 2 x CAMHS receptionists/Administrators to join our Admin hub to provide reception and administrative support to the various multi-disciplinary teams across the Child and Adolescent Mental Health Services including the CAMHS switchboard Clinical Information Hub (CCIH).
Duties will include referral processing on WCCIS, booking appointments, Data entry, undertaking general queries from families, professionals and colleagues and sign posting as appropriate and other adhoc administrative support as required
For further information about the post please contact Ruth Edwards, Service Improvement Manager or Rachael Stephens, Senior Support Administration coordinator on: 01633 749 519
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- RSA stage1/2 word processing or Typing equivalent or demonstrable experience
Desirable criteria
- Information Tech/ECDL full passport
Experience
Essential criteria
- Relevant receptionist/customer service experience, Experience of working in an office, Experience of working within a team
Desirable criteria
- Experience of working within NHS organisation/Health Setting/Operating busy switchboard
Knowledge/Skills
Essential criteria
- Knowledge of powerpoint/previous excel/database experience/Keyboard experience/experience with Microsoft packages
Desirable criteria
- Ability to speak Welsh, excellent interpersonal skills, effective organisation skills
personal attributes
Essential criteria
- Alert and enthusiastic, willingness to learn, confidentiality, good telephone manner, team worker, flexible to needs of service, organised, evidence of being able to deal with pressure
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Ruth Edwards
- Job title
- Service Improvement Manager
- Email address
- [email protected]
- Telephone number
- 01633 749519
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