Job summary
- Main area
- Booking Administrator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Job ref
- 040-AC199-0625
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- Headquarters, St Cadocs Hospital
- Town
- Caerleon, Newport
- Salary
- £24,433 - £26,060 per annum pro rata
- Salary period
- Yearly
- Closing
- 24/06/2025 23:59
Employer heading
Booking Administrator
Band 3
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3.
If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.
Job overview
Are you looking for a new role in a friendly and collaborative team?
Do you want to make a difference to people’s lives by helping children and adults with communication and eating and drinking needs get access to Speech and Language Therapy services?
ABUHB SLT would love you to join our dynamic and innovative service.
Aneurin Bevan University Health Board Speech and Language Therapy Department has nearly 100 therapists and assistants working with people with a range of speech, language and communication difficulties in the community and in hospital settings. ABUHB always strive to improve digital working opportunities.
Due to recent internal promotions, an opportunity has arisen for two enthusiastic and conscientious team members to join our team. The team members will be based at St Cadoc’s Hospital working within the Speech & Language Therapy Hub.
Main duties of the job
This role supports Speech & Language Therapists and Assistants across Aneurin Bevan University Health Board booking patients into appointments and providing administrative support to the wider team.
We require someone who has excellent communication, administrative, clerical and IT skills to become a member of this dynamic team. You will be part of a small team of Speech & Language booking and administration officers and will work collaboratively with the Business Support Officer and PA to the head of service. You will need to demonstrate the ability to prioritise your own workload and show initiative to ensure that lean working is carried out across the service.
Knowledge of internal NHS systems such as WPAS and CWS is desirable, but training can be provided to the successful candidate
We support flexible working arrangements.
Please don’t hesitate to contact Ceri Short Service Improvement Manager on 01633 431866 ([email protected])if you want to visit the service or have a chat about the role.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- Good Standard of education to level of GCSE or NVQ equivalent
- Knowledge of administrative procedures and systems, some of which are non-routine activities such as answering queries, progress chasing, task related problem solving through experience and training to vocational level 3 or demonstrable experience
- Evidence of continuous professional development
Desirable criteria
- Customer Service training
Experience
Essential criteria
- Previous clerical experience and administration processes
- Experience of dealing with the public
- Proficient in use of software packages including Microsoft word, excel and outlook.
Desirable criteria
- Knowledge of WG (Welsh Government) guidelines in relation to waiting times
- Detailed knowledge of WelshPAS and CWS (Clinical Workstation)
- Understanding of health board policies and procedures including HR
Skills
Essential criteria
- Excellent communication skills
- Polite and professional telephone manner
- Ability to work as part of a team and using own initiative
- Demonstrate a commitment to achieving high quality standards of work
Desirable criteria
- Advanced keyboard skills with a high degree of accuracy including the ability to use Microsoft word, excel and outlook
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Ceri Short
- Job title
- Service Improvement Manager
- Email address
- [email protected]
- Telephone number
- 01633431866
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