Job overview

This post is fixed term/secondment for 12 months from start date due to service needs.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

The candidate  is responsible for the provision of a reception/ front house service, ensuring that telephone calls, correspondence and direct contacts with clients and other internal or external agencies are dealt with in an appropriate, efficient and professional manner, using judgement and discretion where necessary and ref erring complex matters to relevant senior members of staff .
They are also responsible f or the development, implementation and maintenance of office practices and procedures to ensure that all non-clinical requirements of the team are met. This post is vital in providing a cost-effective, person-centred service.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The candidate is responsible for the provision of a reception/ front house service, ensuring that telephone calls, correspondence and direct contacts with clients and other internal or external agencies are dealt with in an appropriate, efficient and professional manner, using judgement and discretion where necessary and referring complex matters to relevant senior members of staff .

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.