Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 040-AC353-0925
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- Ty Gwent, Cwmbran
- Town
- Cwmbran
- Salary
- £24,833 Per annum pro rata
- Salary period
- Yearly
- Closing
- 17/09/2025 23:59
- Interview date
- 12/09/2025
Employer heading
Telephone Booking Clerk
Band 2
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job overview
We are looking to appoint a motivated person to work within the busy vaccination service booking centre at Ty Gwent in Cwmbran.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The post-holder will provide a service to the Vaccination Programme within Aneurin Bevan University Health Board. An up-to-date knowledge of vaccination sites will be required to enable the post-holder to make, amend and cancel appointments, handle straightforward queries. The post-holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic/specialty. The role will range from the registration of new patients, making calls to patients, answer telephone calls, booking appointments using the Welsh Immunisation System (WIS) and using direct and auto-generated booked appointments.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
Key Result Areas:
• Patient’s calls are answered in line with the Booking Centre’s standard operating procedures (i.e. time to answer a call, information shared and patient focussed service).
• Patients are treated courteously, with empathy and respect
• Vaccination appointments are booked within internal and national targets Supporting the Vaccination Booking Centre Manager, the post holder will assist in working towards key objectives –which have been identified as:
- Ensuring all patients appointments are processed in accordance with the internal and national targets
- Ensuring patients are assigned to the right clinic first time
- Ensuring an efficient telephone service is maintained
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Education & Training
Essential criteria
- Good Standard of Education
- Computer Literate
Desirable criteria
- Business Admin Level 2 NVQ
Knowledge
Essential criteria
- Knowledge of IT Systems
Desirable criteria
- Ability to speak Welsh
Employer certification / accreditation badges
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Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Callum Ford
- Job title
- Planning and Delivery Manager
- Email address
- [email protected]
- Additional information
Callum Ford - [email protected]
Or
Will Davidson - [email protected]
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