Job vacancy: ICT Systems Support Analyst, Aneurin Bevan University Health Board, Cwmbran

Job summary

Main area: ICT
Grade: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 040-AC212-0625

Employer: Aneurin Bevan University Health Board
Employer type: NHS
Site: Ty Gwent
Town: Cwmbran
Salary: £30,420 - £37,030 Per Annum
Salary period: Yearly
Closing: 09/07/2025 23:59

ICT Systems Support Analyst

Band 5

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Detailed job description and main responsibilities

Create, Maintain, update and publish ICT platform documentation.

Provide advice and support to all members of ICT services and Systems Support team.

Create, maintain equipment inventory and ensure that necessary spares are catered for.

Create, maintain update and publish operational procedures for ICT Technical Service Support staff that relate to system support.

Create, maintain, update, publish and test backup and recovery documentation, procedures.

Achieve and maintain compliance with organisational level service agreements.

Manages the operational Systems Environments affecting the whole health board.

Contributes towards ICT Strategy.

Works as part of problem management team to determine root cause analysis.

Work with external suppliers to escalate Major Digital Incidents.

Works with external Suppliers and contributes towards contracts negotiation and requirements.

Person specification

Qualifications

Essential criteria

Educated to Degree level or equivalent demonstrable level of work experience and knowledge

Desirable criteria

ITIL Intermediate Lifecycle qualification
One or more certified MCSE (Microsoft Certified Systems Engineer), CCNA (Cisco Certified Network Associate), MCP (Microsoft Certified Systems Engineer).
Formal project management qualifications (e.g. PRINCE 2)

Experience

Essential criteria

Excellent team worker, able to work collaboratively as part of an innovative and agile team, whilst being able to manage personal workloads to meet agreed deadlines
In depth understanding of other ICT server systems including virtualisation, remote desktop and server hardware
Evidence of leading the design, development and deployment of computer system upgrades and implementations
Experience of using a major call management / helpdesk application
Providing expert advice and knowledge of digital technology solutions, their implementation and ongoing management.
Identification of risks and risk management
Creating and maintaining technical documentation

Desirable criteria

Delivery of server services using core Microsoft solutions, leading application vendors and Enterprise standard hardware
Experience of SQL Server environment
Experience of Citrix environment
Experience of setting up new servers and services in a variety of settings including business critical applications
Experience of ICT service provision in a health care setting
Experience of technical systems management in a Unix environment

Skill

Essential criteria

Excellent communication and interpersonal skills, verbal and written and reporting skills
Able to deal effectively with staff, customers, and suppliers at all levels
Good organisational skills
Understanding of business continuity testing and legislative requirements such as Network Information Systems Directive (NISD) and General Data Protection Regulation (GDPR)
Can demonstrate an understanding of the importance of service availability in critical environments
Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution

Desirable criteria

Understanding of ITIL service management functions and processes
Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Other

Essential criteria

Able to work as part of an On-Call Rota for out of hours’ escalation.
Able to meet travel requirements of the role
Will be required to work unsociable hours as necessary, in order to minimise systems unavailability

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.