Job summary
- Main area
- Informatics
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 040-AC184-0625
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- Ty Gwent
- Town
- Cwmbran
- Salary
- £46,840 - £53,602 per annum
- Salary period
- Yearly
- Closing
- 26/06/2025 23:59
Employer heading
Lead Technical Support Analyst
Band 7
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3.
If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.
Job overview
You will be part of the Software Development team within the Digital, Data and Technology directorate and will have a range of technical responsibilities, working collaboratively within small multidisciplinary teams.
ABUHB recognises now more than ever, that digital technology has become fundamental to the way we live our lives and to the health and care of our population and through this recognition, have developed the ABUHB Digital Strategy – Transformation through Digital.
The Lead Technical Support Analyst is a new position and presents an exciting opportunity for the person with the right skills, experience and aptitude to shape this role.
This is an office-based position in South Wales. Flexible working options can be discussed in line with the Health Board’s flexible working policy.
Main duties of the job
Your main responsibilities will be:
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Lead and manage the technical support team to ensure timely and effective resolution of software application issues.
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Oversee daily operations and provide advanced troubleshooting for software application issues, both functional and non-functional.
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Manage deployment processes, release management, change control, environment and configuration management.
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Develop and implement best practices to enhance team performance and support processes.
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Foster a culture of continuous improvement and customer service excellence.
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Lead on work within area of remit, collaborating with colleagues in Digital, Data and Technology (DDaT) and other stakeholders.
Key technologies include:
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Supporting applications written using C# within the .NET framework using .Net Core, ASP.Net Web API and MVC.
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TSQL and application development using Microsoft SQL Server
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Team Foundation Server / Azure DevOps
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HL7 V2 messaging standards
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FHIR messaging standards
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Experience
Essential criteria
- Please describe your experience of software development and technical IT support, including examples, programming languages used and your approach to problem solving and debugging.
- Please describe your experience of leading team, including how you have supported teams to conform to Agile principles. Please provide examples of how you have provided technical and professional mentoring.
- Key parts of this role is deployment processes, release management, change control, environment and configuration management. Please describe your experience of these activities and how they complement or conflict with each other.
Desirable criteria
- Welsh
Skills and Attributes
Essential criteria
- Please describe your approach to learning new technologies for yourself and those in your team.
- What is your approach to maintaining good working relations with people at a variety of levels?
Desirable criteria
- Welsh
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Caroline Schanzer
- Job title
- Software Development Manager
- Email address
- [email protected]
- Telephone number
- 01633 623221
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