Job summary
- Main area
- Resource Bank
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Post Holder to work over a 7 day service between the hours of 8am-8pm)
- Job ref
- 040-AC389-1025
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- Llanfrechfa Grange, Cwmbran
- Town
- Cwmbran
- Salary
- £25,313 - £26,999 per annum
- Salary period
- Yearly
- Closing
- 09/10/2025 23:59
Employer heading
Resource Bank Call Handler
Band 3
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job overview
Aneurin Bevan University Health Board can offer you a great place to live and work, as well as the opportunity to develop and progress your career. There has never been a more exciting time to join our team as we pioneer new ways of delivering health services across the Gwent area.
If you are looking for a permanent opportunity working flexibly over 7 day services then we have the ideal role for you.
The Resource Bank team based at Llanfrechfa in Cwmbran have a permanent vacancy for an experienced call handler to join a very busy team supporting the resourcing of Bank and Agency workers to fill gaps in rosters for the Health Board.
This is a fantastic opportunity for an individual with experience of working in a fast paced busy call handling environment, previous call handling experience is strongly recommended due to the high level of activity within the team.
Main duties of the job
- To co-ordinate and respond to temporary staffing requests for bank and agency workers using the computerised Staffing Allocation system and prioritise shifts according to urgency.
- To maintain a high level of good communication skills, listening and verbal, to ensure the provision of a courteous and helpful service.
- Assist with pay queries
- Assisting Bank Workers with maintain their mandatory and statutory training compliance
- To deal effectively with complaints reporting to the supervisor where appropriate.
- To Maintain confidentiality of information at all times
This permanent opportunity is full time working across 7 day services between the hours of 08:00-20:00. Agile working is in place offering some hours working from home and hours in the office at Llanfrechfa.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications & knowledge
Essential criteria
- NVQ Level 3 or equivalent level qualification or equivalent demonstrable experience
- Experience of working in a fast paced call centre environment
- Proficient use of electronic systems, databases or other information systems
- Awareness of and ability to follow information governance policies and procedures and Data Protection legislation.ess of
Experience
Essential criteria
- Proficient in the use of Microsoft Office Word and Excel.
Employer certification / accreditation badges
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Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Rhiannon Davies
- Job title
- Assistant Resource Bank Manager
- Email address
- [email protected]
- Telephone number
- 01495 745805
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