Job summary
- Main area
- Workforce & OD
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 040-AC205-0625
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- Llanfrechfa Grange
- Town
- Cwmbran
- Salary
- £26,928 - £29,551 per annum pro rata
- Salary period
- Yearly
- Closing
- 26/06/2025 23:59
Employer heading
Implementation Support Officer
Band 4
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3.
If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.
Job overview
Join our dynamic and forward-thinking team at Aneurin Bevan University Health Board as a Medical Workforce eSystems Implementation Support Officer. In this exciting role, you’ll work closely with a supportive team to help deliver systems that make a real difference across our medical workforce. This is a great opportunity to collaborate with a wide range of staff, provide hands-on support and contribute to an evolving programme of work. If you’re passionate about digital transformation, enjoy working in a fast-paced environment, and want to contribute to meaningful change within the NHS, we’d love to hear from you.
Main duties of the job
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System Implementation Support – Be a proactive member of the team in the rollout of medical workforce eSystems across the Health Board, ensuring systems are implemented effectively and meet organisational needs.
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Data Management & Reporting – Maintain accurate data, assist with data analysis, and contribute to reports measuring progress against project milestones and KPIs.
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Change Management & Problem Solving – Support the cultural and operational changes required for successful implementation, helping to identify and resolve issues proactively.
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Customer Service - Be the initial point of contact for the team, deal with incoming queries, prioritise them and escalate where required.
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Invoice Management - Assist the Medical Bank and Agency Liaison Manager with the management and timely processing of invoices.
- System Management - Be confident in the basic principles of the medical workforce eSystems to deal with relevant tasks.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Skills & Attributes
Essential criteria
- Experience of managing own workload & meeting deadlines
- Experience with Microsoft Office - Specifically Microsoft Excel and/or similar data platform - maintaining databases & basic data analysis
- Evidence of being involved in (not leading) organisational change
- Evidence of working as part of a team - with strong interpersonal and organisational skills
- Evidence of dealing with incoming queries, problem solving and resolution - or escalating as required
Desirable criteria
- Experience or understanding of the Medical Workforce (In particular Job Planning, Medical eRostering, Medical Locum Bank and Agency)
- Developed understanding and experience within the NHS/Public sector
- Experience of working in a project-based environment (Understanding of project documentation)
Qualifications
Essential criteria
- Educated to diploma level or equivalent experience
- Evidence of continued study/development
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Elena Dardeer
- Job title
- Medical Bank and Agency Liaison Manager
- Email address
- [email protected]
- Additional information
Luke Walkley - Project Manager - [email protected]
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