Job summary
- Main area
- Primary Care Contracting Team
- Grade
- Band 7
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full time - 37.5 hours per week)
- Job ref
- 040-AC413-1025
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- Llanarth House, Unit 1 Newbridge Gateway
- Town
- Newbridge
- Salary
- £48,527 - £55,532 Per Annum
- Salary period
- Yearly
- Closing
- 02/11/2025 23:59
Employer heading

Service Development Manager
Band 7
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job overview
• This is a key management role within the Aneurin Bevan University Health Board, with responsibility for supporting a wide-ranging agenda through the delivery of patient-centred, safe, effective primary healthcare services across Aneurin Bevan University Health Board.
• The post holder will support the Senior Primary Care Managers with the delivery, contract management and long-term strategic planning of primary care services across Aneurin Bevan University Health Board. They will also support the Senior Primary Care Managers in taking forward the strategic agenda for the Health Board including the implementation of A Healthier Wales, developing new models of care and working in collaboration.
• As such they will be responsible for collaborating and negotiating with contractors, service providers and professional committees to identify and achieve service development and improvement, evaluating through performance management and lead the production and delivery of specific plans and projects to meet the healthcare needs of the local population.
• The post holder will act as the day-to-day contact for resolving contract management issues that arise within primary care. This will involve providing and receiving highly complex, highly sensitive or highly contentious information where there are barriers to understanding or acceptance, which are overcome using developed interpersonal and communication skills.
Main duties of the job
• Planning, developing, implementing and monitoring primary care contracts for the Aneurin Bevan University Health Board incorporating NHS guidance
and policies/strategic direction in Wales.
• Managing the primary care contracts including variations and performance management.
• Supporting the development of new models of service delivery in line with Welsh Government (WG) policies, Neighbourhood Care Network plans,
The Primary Care Plan for Wales and strategic direction.
• Working with key stakeholders both internal and external to the organisation to develop new service models for primary care working closely with
locality teams.
• Developing, implementing and monitoring the Primary Care Strategy and Primary Care Strategy for Estates ensuring that they meet the needs of our
population and improve access.
• Assisting with the management of the Primary Care budgets including contractor’s fees and allowances.
• Ensuring that knowledge of legislation relating to Primary Care professions is kept updated.
• Support the Primary Care transformation work programme
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
To promote a culture of learning, innovation, improvement and excellence throughout the Primary Care arena.
• To ensure partnership approaches are developed with professional bodies and their representatives, such as Gwent Local Medical Committee, Gwent
Local Dental Committee, South East Wales Regional Optometric Committee, Welsh Government, Llais
• To work closely with primary care contractors and their teams to develop Primary Care services and to support those practitioners in times of difficulties.
• To foster good relationships with individual primary care contractors and their teams.
• To provide the Aneurin Bevan University Health Board and commissioning partners with specialist advice & knowledge on Primary Care contracting
matters, such as:
o Implementation of new contracts
o Interpretation of new contract regulations
o Local contractor knowledge
o Estate’s regulations
o Enhanced services
o Poor Performance
o Workforce Planning
• To present to groups, Committees, Primary Care Board, public meetings as requested.
• Act as the day-to-day contact for resolving contract management issues that arise within primary care. This will involve providing and receiving
highly complex, highly sensitive or highly contentious information where there are barriers to understanding or acceptance, which are overcome
using developed interpersonal and communication skills.
• To liaise with members of the public who may contact the Primary Care Contracting Team seeking help in accessing NHS services and ensure a
professional approach is adopted to dealing with ad hoc public enquiries.
• Governance work programme for all primary care contractors.
• To continually review the annual audit process to ensure it is robust and fit for purpose. This involves prosing and implementing revisions based on lessons learnt in previous audits.
• To utilise findings from trends and themes identified through practice development visits, quality assurance mechanisms and contractor monitoring processes to develop action plans and ensure the development of Primary Care contractor services.
Person specification
Qualifications
Essential criteria
- Qualifications
Desirable criteria
- Qualifications
Skills
Essential criteria
- Skills
Desirable criteria
- Skills
Knowledge
Essential criteria
- Knowledge
Desirable criteria
- Knowledge
Personal Attributes
Essential criteria
- Personal Attributes
Desirable criteria
- Personal Attributes
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Rachel McWilliams
- Job title
- Senior Primary Care Manager
- Email address
- [email protected]
- Telephone number
- 01495241234
- Additional information
Jodie Collins- Deputy Head of Primary Care
01495 241239
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