Job summary
- Main area
- Endoscopy
- Grade
- Band 2
- Contract
- Permanent: 1x 37.5 and 1x 26.5 vacancy
- Hours
- Full time
- Part time
- Job ref
- 040-AC362-0925
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- Royal Gwent Hospital
- Town
- Newport
- Salary
- £24,833 per annum (full time) / per annum, pro rata'd part time
- Salary period
- Yearly
- Closing
- 29/09/2025 23:59
Employer heading
Receptionist and Telephone Booking Clerk
Band 2
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job overview
- Provide high quality administrative service to patients when attending the Endoscopy department, this includes updating
any patients details on Welsh Patient Administration System (WPAS), admitting patients onto Clinical Workstation (CWS)
and Medilogik EMS. - Retrieve, track and prepare notes ahead of patient attendance.
- Process referrals into the department and enter onto WPAS and Medilogik EMS.
- Make and receive calls from patients responding to partial booking letters.
Main duties of the job
- Greet patients upon arrival to their appointment in a warm and friendly manner. Ensuring all patient details are correct and
up to date. - Patient notes are prepared and correct ahead of time.
- Action any Cannot attend appointment (CNA), Did not attend appointment (DNA) and removal from WPAS as per protocol
at the end of each day. - Carry out general office duties including post, photocopying and processing relevant information.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
- To be flexible to the needs of the service and able to provide cover to all Endoscopy departments across the Health Board when required.
- Deal with telephone queries from both internal and external agencies in a professional manner in accordance with Data Protection and statutory policies and procedures. Escalate to Scheduling team Leader in accordance with policy.
- Receive calls in a friendly manner from patients who are responding to a partial booking letter.
- Ensure Endoscopy lists are booked appropriately and to capacity ensure list utilisation.
- Escalate any list utilisation issues through the appropriate channels.
- To provide and receive sensitive information to/from patients about their appointment via the telephone.
- Responsible for updating all waiting list entries.
- All staff to liaise with colleagues regarding annual leave prior to authorisation from Endoscopy Scheduling Team Leader.
- To attend all training and development opportunities relating to your role.
- Weekend working may be required.
- To work within standard operating procedures, manager available for advice when needed.
- To adhere to departmental and ABUHB policies and procedures
Person specification
Knowledge and Qualifications
Essential criteria
- Good level of education.
- I.T Skills
Desirable criteria
- NVQ in admin
Experience
Essential criteria
- Experience of working in a hospital setting.
Desirable criteria
- Experience working in NHS admin setting
- Previous experience in telephone bookings.
- Experience with using CWS and WPAS.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Joanne Roberts
- Job title
- Endoscopy Scheduler Team leader
- Email address
- [email protected]
- Telephone number
- 01633 234329
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