Job overview

The post-holder will work within the Neurology Team, booking outpatient clinics and  treatments. The role will range from handling GP and patient queries, enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in-line with the Partial Booking Policy, monitoring waiting lists & cancellations and co-ordinating the utilisation of clinic slots.

Main duties of the job

• Clinics and day case list capacity is utilised and cancellations are kept to a minimum
• Patient focused booking and direct patient booking are utilised to increase clinic utilisation and reduce DNA rates
• Ensuring patients are assigned to the right clinic first time
• Ensure an efficient telephone service is maintained
• Regular communication with the Team Leader
• Ensure managers are aware if waiting times exceeding targets
• May undertake training of own duties to new or less experienced staff
• Ensure stock levels of stationery are maintained and ordered when necessary

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.