Job summary
- Main area
- Rehabilitation
- Grade
- Band 2
- Contract
- Permanent
- Hours
- 18 hours per week (Part time - 18 hours per week)
- Job ref
- 040-AC115-0525
- Employer
- Aneurin Bevan University Health Board
- Employer type
- NHS
- Site
- Park Road Wellbeing Centre, CNRS Offices
- Town
- Torfaen
- Salary
- £23,970 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Clerical Officer Community Neurological Rehabilitation Service
Band 2
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01497 745805 option 3.
If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.
Job overview
An exciting opportunity has arisen for an administrator to assist the Community Neurological Rehabilitation Service administration service at Aneurin Bevan University Health Board. We are looking for an enthusiastic, well-motivated and organised individual who will be able to maintain high personal and professional standards.
Based within the CNRS department in Torfaen, the post holder will work with the CNRS team to assist and maintain the running of the CNRS services.
The post holder will provide a quality patient focused administration service for the CNRS team and its patients.
Main duties of the job
Based within the Community Neurological Rehabilitation Service (CNRS) department in Torfaen, the post holder will assist the administration team CNRS to support and maintain the smooth running of the CNRS services.
The postholder will utilise the WPAS (Welsh Pas Administration System) and in-house databases including Microsoft 365 and excel, to support the administration team.
T The post holder will be expected to have excellent communication skills together with the ability to work as part of a team under the pressure of an office environment. The post holder will support the daily administrative running of the department for their own area, as well as complete basic housekeeping tasks, whilst organising and planning their own daily workload.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications and/or Knowledge
Essential criteria
- Good standard of education equivalent to GCSE or equivalent in Maths and English
- NVQ Business Admin or Customer Services Level 2
Desirable criteria
- RSA stage II word processing/typing or equivalent
- IT qualification ECDL Qualification
Experience
Essential criteria
- IT skills including the experienced use of Microsoft Windows, Microsoft Office/SharePoint, Microsoft Outlook and Excel /databases
- Previous experience of working within an office environment to include telephone duties – filing/ photocopying
- Customer Care Skills - dealing with the public
Desirable criteria
- Previous experience in a health and/or social care environment
- Experience of WPAS booking appointments and procedures (ABUHB Patient System)
Aptitude and Abilities
Essential criteria
- Good communication skills both verbal and written
- Good organisational and prioritisation skills Ability to work under pressure whilst achieving targets
- The ability to adapt to changes in work routine The ability to work without direct supervision Good time management
- Ability to cope in a busy environment
Desirable criteria
- The ability to develop databases and spreadsheets
- Good negotiation skills
Values
Essential criteria
- Compassionate, non-judgemental, excellent communication, caring, empathetic, understanding and commitment
- Empathy, tact and diplomacy when dealing with difficult situations
Other
Essential criteria
- Ability to manage difficult situations
- Ability to develop good and effective employee relations
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Nia Jones
- Job title
- Business Support
- Email address
- [email protected]
- Telephone number
- 01495 363461
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