Job summary
- Main area
- Admin and Clerical
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 246-WSN7222202
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Wellbeing Suffolk
- Town
- Bury St Edmunds
- Salary
- £55,690 - £62,682 gross per annum
- Salary period
- Yearly
- Closing
- 08/06/2025 23:59
Employer heading
Deputy Service Manager
Band 8a
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
YOUR APPLICATION
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
Wellbeing Suffolk Deputy Service Manager
Wellbeing Suffolk delivers NHS Talking Therapies and is currently benchmarked in the top three NHS Talking Therapies Services in the country with workforce surveys evidencing high morale. The service was recently awarded continuation to deliver the Talking Therapies contract for a further five years and is building on existing strengths to deliver the new model launched agreed in September 2024, so, a very exciting time to be joining the service.
The service is delivered as part of a well-established partnership between Norfolk & Suffolk NHS Foundation Trust (NSFT), MTCIC, Shaw Trust, Suffolk Family Cares and Family Action. Our NHS Talking Therapies service provides community orientated, evidence-based psychological therapies for people from the age of sixteen with common mental health problems of anxiety and low mood with a range of presentations.
Main duties of the job
We are looking to employ a forward-thinking professional that demonstrates commitment to the service, in order to help meet the needs of our communities in Suffolk.
This is a community-based role that will require working face-to-face with colleagues and extensive networking across Suffolk as well as ability to work independently from home, as a hybrid role. You will be responsible for the day-to-day operational management of the front door to the service and ensure cross cover with other operational colleagues, supporting the service needs.
You will require exceptional organisational skills, an ability to filter demands and prioritise effectively, with a good grasp of what can be appropriately delegated. Day to day problem solving whilst maintaining an eye on the strategic direction of the service is important.
You will supervise others and ensure quality service provision and delivery across Suffolk, to support your direct reports and the service in achieving our key aims, ensuring performance outcomes are met to maintain, and progress our successful service.
You will have proven experience working in operational management, be motivated and have an ability to inspire and lead others, with the ability to lead and manage change through challenging times . A ‘can do’ attitude is essential to work collaboratively with all colleagues throughout the service and partnership.
Working for our organisation
Experience of working within an NHS Talking Therapies service or knowledge and enthusiasm about the NHS Talking Therapies programme would be an advantage and you will need to demonstrate a history of achieving demanding key performance outcomes within a multifunction delivery team as the service is heavily performance managed around a number of contracted indicators.
If you think that you can offer the strong operational management skills that will strengthen the leadership team please apply.
Detailed job description and main responsibilities
We are a service committed to compassionate leadership and the development of our staff is important to us. You will receive regular supervision as well as in service training and CPD days that ensure your continued learning and development. We are a research-friendly service currently involved in a number of projects focussing on improving outcomes for our service users, and ways of developing the support offered to therapists to achieve this. We are also passionate about technology, utilising virtual reality and other innovations where these aid therapy and improve the experience for our service users.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Benefits
Benefits included with this role are:-
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly, and supportive team who like nothing better than sharing their experiences and learning from each other.
NSFT is committed to lifelong learning and continuous professional development (CPD) for its entire staff. There are a variety of definitions of CPD across the professions, but it is usually taken to mean learning activities which update existing skills.
CPD is determined through appraisal with a personal development plan agreed between an individual and their manager, with the commitment of the necessary time and resources.
Interviews will be face to face in Bury St Edmunds and will take place on the 16th or 17TH June, candidates may only be given a minimum of 3 days’ notice. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying. There a presentation and stakeholder panel to complete on the day of interview.
Please visit our Facebook and Twitter page @NSFTjobs
Person specification
QUALIFICATIONS
Essential criteria
- Education to degree level and ongoing personal development at senior management level.
- Recognised post-graduate management qualification or equivalent experience.
- Masters level education
Desirable criteria
- Professional qualification in health or social care • Experience of managing health and social care integrated services
EXPERIENCE
Essential criteria
- Significant experience working within and managing health or social care services.
- Significant experience of clinical performance management
- Significant general and operational management experience to include the management of a large multi disciplinary group of staff – part of which to have been in the NHS
- • A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high-quality service, within a clinical setting, with multidisciplinary teams.
Desirable criteria
- Experience of working with external organisations (ICB, GP practices)
- • Experience in managing quality/ clinical audit/ clinical governance/ risk management issues.
- • Extensive experience of managing services at a senior level.
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lisa Dickenson
- Job title
- Service Manager
- Email address
- [email protected]
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