Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- 6 months (fixed term post. secondment considered)
- Hours
- Part time - 22.5 hours per week (Thursday, Friday plus one other day (negotiable) 9am- 5pm)
- Job ref
- 246-WSU7265305
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- F block
- Town
- Bury St Edmunds
- Salary
- £24,937 - £26,598 pro rata
- Salary period
- Yearly
- Closing
- 06/08/2025 23:59
Employer heading
Clinical Support Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to our South Adult Community Mental Health Team. You will be encouraged and supported to develop your skills and knowledge. This role would see you working within a small administration team.
The Trust provides excellent development and training opportunities.
Main duties of the job
Previous administration experience is essential. Full training will be given for this role.
You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. A working knowledge of Microsoft Office Packages, including word, excel and outlook will be essential. Knowledge of the Trust clinical system Lorenzo would be an advantage as well as minute taking and audio transcription. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative as well as in a team environment and maintaining strict confidentiality are also essential.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Benefits
Benefits included with this role are:-
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more
- Relocation packages.
Detailed job description and main responsibilities
All aspects of administration:
Typing, data entry, telephone calls, booking / amending appointments, dealing with enquiries, record keeping, managing data, minute taking, Diary management. This list is not exhaustive, please refer to the job description for more detail.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person specification
Qualifications
Essential criteria
- NVQ level 3 (or equivalent) Business Admin qualification
- Microsoft Office Package (or equivalent) qualification
Desirable criteria
- Knowledge of EPR
Experience
Essential criteria
- Experience in a busy office environment
- Experience in dealing with sensitive and confidential information
Desirable criteria
- Experience in an NHS environment
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent.
Desirable criteria
- Knowledge of NHS policy / procedures.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Vanessa Cotter
- Job title
- Matron
- Email address
- [email protected]
- Telephone number
- 07884117206
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