Job summary
- Main area
- Crisis First Response
- Grade
- Band 5 - Subject to job evaluation process
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 246-WSU7371995
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Wedgwood House
- Town
- Bury St Edmunds
- Salary
- £31,049 - £37,796 gross per annum/ pro rata
- Salary period
- Yearly
- Closing
- 12/08/2025 23:59
Employer heading
Crisis Care Practitioner - 111 Mental Health Option
Band 5 - Subject to job evaluation process
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
Is a role where you can provide a safe and calm space for people suffering from mental health crisis appealing to you?
This could be the job for you. We’re looking for talented mental health professionals, including nurses, social workers and occupational therapists to work in our 111 Mental Health Option Crisis Service in Suffolk.
Our vision is to ensure that all service users, carers and professionals have access to a crisis service 24/7 that can provide support, advice and assessment in a compassionate, patient and recovery focused way. We believe that crisis is self-determined by the person or people experiencing the situation and that this requires an empathetic and non-judgmental approach, which holds those experiencing the crisis at the very centre.
Working via telephone conducting assessments across the crisis pathway, our Crisis Care Practitioners are experts in validating, de-escalating crisis and coaching people in distress tolerance and emotional regulation strategies.
Using a range of brief psychological interventions, our Crisis Care Practitioners work within the recovery model of care by empowering patients, carers and families to manage distress and crisis effectively.
You’ll be undertaking clinical risk assessments, based on latest empirical evidence and compliance with local policies and procedures with awareness and knowledge of safeguarding of adults and children and positive risk management.
*Job description subject to job evaluation*
Main duties of the job
The post involves working with clients of the Mental Health Crisis Service over the phone. The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting as well as being able to move flexibly within the crisis pathway.
Working for our organisation
We are proud of our culture of honesty, team involvement and ownership of quality patient care with job satisfaction. There will be opportunities to be involved with training, strategy and service development.
Benefits included with this role are:
- NHS pension
- comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
- Answering calls from Service Users and on occasion professionals
- Triaging and assessing over the phone
- Safety Planning
- Documentation of above including referrals, Notes, referrals to other teams
- Liaison with other professionals and teams
- On occasion, creating formulations and plans for our regular callers
- Taking lead/champion subjects such as: Learning Disability,
- Youth, Drug & Alcohol, perinatal, etc. Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings
- Face to face assessments where appropriate
- Shadowing other teams where appropriate/possible
- Brief intervention over the phone where appropriate
- Quality Improvement
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Person specification
Qualifications
Essential criteria
- Registered Mental Nursing Certificate (RMN) Current Registration on part 3 or part 13 of NMC register. Or Occupational Therapist registration HPC Or Psychological Therapy qualification Or Psychologist with BPS approved post graduate certificate Or Social Workers registered GSCG Or Graduate in relevant mental health degree Or other relevant skills/ qualification as identified in the Job Description
Desirable criteria
- Teaching (clinical practice) qualification/certificate or equivalent experience.
- Qualified psychological therapist
Experience
Essential criteria
- Application of evidenced based psychological therapies relevant to the clinical service.
Desirable criteria
- Involvement in innovative clinical practice.
- Experience working within the crisis pathway
- Experience of working with young people and their families including LD and autism.
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Julie Robinson
- Job title
- Matron - 111 Mental Health Option
- Email address
- [email protected]
- Telephone number
- 01284719841
- Additional information
Ellie Werrell
Business Support Manager
01284 719841
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