Crynodeb o'r swydd
- Prif leoliad
- Emergency Operations Centre
- Gradd
- Band 3
- Contract
- Parhaol: Relief rota
- Oriau
- Llawnamser
- Rhan-amser
- Cyfeirnod y swydd
- 247-EOC-ECHE-0126
- Cyflogwr
- East of England Ambulance Service Trust
- Math o gyflogwr
- NHS
- Gwefan
- Chelmsford EOC
- Tref
- Chelmsford
- Cyflog
- £24,937 - £26,598 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 31/05/2026 23:59
Teitl cyflogwr
999 Emergency Call Handler - Essex
Band 3
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
- Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits
- Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks
- Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value
Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply
#Careerforlife
Trosolwg o'r swydd
Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you!
We are looking for Call Handlers at our Emergency Operations Centre in Chelmsford.
Our emergency call handlers are hardworking, enthusiastic and must process information quickly and accurately to support patients ensuring that data is accurately input into the Computer Aided Dispatch system, whilst ensuring high levels of customer service. The information and advice you will be giving to patients is managed through a triage tool and will give you the essential information at the time. All the training and mentoring you will need to undertake this role will be provided – no clinical experience is required.
Candidates will need to pass two online assessments and we will need to carry out enhanced background checks.
Prif ddyletswyddau'r swydd
Answer operational calls that come into the EOC. Utilise the chosen clinical
triage software system in order to prioritise calls as soon as possible. Enter
information into the Computer Aided Dispatch (CAD) system accurately and
promptly. Provide pre-arrival advice to callers where appropriate.
Gweithio i'n sefydliad
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Manyleb y person
Skills & Knowlegde
Meini prawf hanfodol
- Ability to work using own initiative.
- Able to prioritise and undertake numerous tasks simultaneously.
Meini prawf dymunol
- Pre-existing basic understanding of medical terminology.
Qualifications
Meini prawf hanfodol
- Two GCSE Grade C (or above) of which one must be in English or Functional Skills Level 2 in English and Maths. OR One GCSE Grade C (or above) and pass Functional Skills Assessment Level 2 in English as part of the recruitment process.
Meini prawf dymunol
- First Aid/First Person on Scene qualification.
- NVQ in Customer Service or equivalent experience.
Personal Qualities, Abilities and Attributes
Meini prawf hanfodol
- Ability to work consistently and stay calm in difficult and high-pressured situations.
Meini prawf dymunol
- Flexibility to work varying shift patterns including weekends, nights and holidays.
Experience
Meini prawf hanfodol
- Successful experience working/volunteering in a customer service environment.
Meini prawf dymunol
- Previous experience working in the NHS.
- Experience of working in a call centre environment.
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Janet Young
- Teitl y swydd
- Assistant Recruitment Specialist
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07511047147
Rhestr swyddi gyda East of England Ambulance Service Trust yn Gwasanaethau Brys neu bob sector







