Job summary
- Main area
- Specialist Palliative Care – Inpatient Unit (Priscilla Bacon Lodge)
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday, 09:00 to 17:00)
- Job ref
- 839-7517673-AB
- Employer
- Norfolk Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Priscilla Bacon Lodge
- Town
- Colney, Norwich
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 22/10/2025 23:59
Employer heading

Inpatient Administrator - PBL
Band 3
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.
Job overview
We are looking for an organised and motivated Inpatient Administration Assistant to join our Specialist Palliative Care team at Priscilla Bacon Lodge. You will support the ward manager and clinical teams with patient records, staffing processes and day-to-day administration, helping the ward run smoothly and efficiently.
This is a varied and rewarding role where your contribution will directly support patient care. In return, you will be part of a supportive organisation that values your skills, encourages development and offers opportunities across the wider Community Operations Administration Services (COAS).
Main duties of the job
As Inpatient Administration Assistant you will provide comprehensive administrative support to the ward manager and clinical teams at Priscilla Bacon Lodge, helping to ensure the smooth running of the inpatient unit. This will include managing patient and staff records, supporting recruitment and HR processes, updating trackers and reports, and maintaining accurate documentation.
You will liaise with staff, patients and relatives, handling sensitive information with professionalism and compassion. Strong communication and organisational skills are essential, as you will also assist with tasks such as arranging meetings, supporting training compliance, and ensuring efficient use of IT systems.
We are looking for someone who is highly organised, confident using Microsoft Office and NHS systems, and able to prioritise their workload effectively. You should be calm under pressure, a strong team player, and motivated to deliver safe, professional and compassionate support that makes a real difference to patients, families and colleagues.
Working for our organisation
At Priscilla Bacon Lodge you’ll join a compassionate and supportive team dedicated to specialist palliative care.
As an Inpatient Administration Assistant, you’ll play a key role in supporting staff, patients and families through professional and efficient administration. We value initiative, teamwork and kindness, and you’ll have strong leadership and support around you.
Norfolk Community Health and Care NHS Trust offers flexible working, staff wellbeing support, NHS pension, generous annual leave and learning opportunities — all while making a real difference every day.
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Detailed job description and main responsibilities
We are looking for an organised and motivated Administration Assistant to support the Ward Manager and inpatient team at Priscilla Bacon Lodge.
You will be the first point of contact for patients, relatives and staff, providing a welcoming and professional service. The role involves a wide range of duties including maintaining records and correspondence, updating Trust systems, organising meetings, supporting recruitment processes, and ordering supplies. You will also provide flexible cover across reception and other inpatient units when required.
This is a busy and rewarding role where no two days are the same. Strong communication, IT and organisational skills are essential, along with the ability to work both independently and as part of a team to ensure high standards of care and service.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent in English and Maths, Grade C or above
- NVQ Level 3 in Business Administration or equivalent experience
- Proven IT Skills
Experience
Essential criteria
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
Desirable criteria
- Knowledge of NHS ordering systems
- Knowledge of SystmOne
- Knowledge of NHS
Skills, Abilities and Knowledge
Essential criteria
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
- Typing skills
- Good organisational and communication skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care.
- Effective communication and listening skills
Desirable criteria
- Planning skills
- Customer care skills
Communication
Essential criteria
- Able to communicate of written and verbal English language
Personal and People Development
Essential criteria
- Enthusiastic and motivated
- Committed to providing the best possible service to patients showing care and compassion
- Tact and diplomacy
- Team Player
Personal Attributes
Essential criteria
- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
Other
Essential criteria
- Flexible attitude and approach to work to meet the needs of the service
- Able to make own transport arrangement to meet the needs of the service (access to own vehicle and clean, full UK driving licence)
- Willingness to support in the required geographical locations
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lisa Rose
- Job title
- Admin Service Manager
- Email address
- [email protected]
- Telephone number
- 07595 424115
- Additional information
I am available Monday to Friday, 08:00–17:00. If I am unavailable or in meetings, please leave a message with your contact details and I will return your call as soon as possible.
If you have problems applying, contact
- Address
-
Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
- Telephone
- 01603 272489
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