Job summary
- Main area
- Radiology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Oncall as required)
- Job ref
- 177-EMER-7190961
- Employer
- James Paget University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- James Paget University Hospitals NHS Foundation Trust
- Town
- Gorleston
- Salary
- £24,625 - £25,674 pa
- Salary period
- Yearly
- Closing
- 24/06/2025 23:59
Employer heading

Imaging Application Support
NHS AfC: Band 3
Patient and staff experience is important to us and these are the behaviours we live by:
- Putting patients first
- Aiming to get it right
- Recognising that everybody counts
- Doing everything openly and honestly
Job overview
The Radiology Department forms a large part of the diagnostic imaging services available to the Trust, which undertakes a variety of examinations to aid in the diagnosis and treatment of both primary and secondary care patients. Imaging services are multifaceted and include elements of booking and administration, imaging, reporting and storage and dissemination of results. Diagnostics are central to most care pathways, and deal with both high volume and specialised imaging studies. Due to a system wide approach to imaging including tertiary centres, networking of imaging data and its accessibility for efficient care are critical elements. The diagnostic portfolio includes working with other imaging areas outside Radiology where there is a requirement for project or systems expertise.
Main duties of the job
The role is required to provide operational support to clinical services by means of bespoke IT systems and processes that the clinical and administrative teams follow as part of the imaging pathway, both within Radiology and in other imaging based areas. The role will be required to support related system changes and projects which are designed to maximise the efficiency of the clinical services, and to ensure systems are fit for purpose. There will be elements of user training to deliver, user access to maintain, and management of day to day transactions of imaging between Trusts.
The role is a full time position offering 37.5 hours per week. This will be primarily based between Monday to Friday, with the requirement of flexibility of evening and weekend work as and when required. The role may require participation in an on-call system as part of a rotation.
Working for our organisation
The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk.
Situated between two popular holiday destinations, and with a steadily increasing local population of over 230,000, the JPUH is the largest local employer in the area with over 3000 staff.
Our priority is ensuring that patients always come first and remain at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners. Listening to patients and carers so that we understand what matters, what works well and what we need to do to improve is also very important to us.
We pride ourselves on our safety levels and are active in clinical research and play an important role in the teaching and training of a wide range of health professionals.
Like all hospitals, we face a challenging future, but we are ready to make the bold decisions so that we are at the forefront of innovative working practices. Our services have to be safe and also represent value for money. Our staff will work in creative ways, using advances in technology to their full potential and to eliminate waste that adds no value to patient care.
Detailed job description and main responsibilities
The Job Description is attached to the vacancy. Please review for details of the main duties and responsibilities of the role, to assist with completion of application.
Person specification
Education & Qualifications
Essential criteria
- GCSE's in English and Mathematics or Grade C or above (or equivalent)
- Relevant IT related qualification (Minimum GCSE, BTEC, NVQ or equivalent)
Desirable criteria
- Qualification or course in another relevant area (such as leadership or projects)
Experience & Knowledge
Essential criteria
- Previous experience working with clinical based IT systems
- Previous experience of performing IT systems training within the workplace
Desirable criteria
- Knowledge of diagnostic imaging workflows
- Previous experience of performing maintenance or configuration of diagnostic imaging systems
Skills, Abilities & Competencies
Essential criteria
- Good level of verbal and written communication skills
- Good literacy and numeracy skills
- Ability to produce and maintain good standards of documentation
- Ability to demonstrate good IT / keyboard skills
- Ability and desire for continual learning
- Understanding of legislation for confidential information / data protection
- Ability to work well within a team both in a lead role and following instruction
- Ability to deliver training at a level appropriate to the audience
- Well organised and able to work to deadlines
- Confident in communicating with and assisting all levels of staff
- Flexibility to work on call rota and extended hours (including 7 day working)
Behavioural Qualities
Essential criteria
- Collaboration - Work positively with other to achieve shared aims
- Accountability - Act with professionalism and integrity, delivering what we commit to, embedding learning when things do not go to plan
- Respect - Are anti-discriminatory, treating people fairly and creating a sense of belonging and pride
- Empowerment - Speak out when things do not feel right, we are innovative and make changes to support continuous improvement
- Support - Are compassionate, listen attentively and are kind to ourselves and each
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Liam Segust
- Job title
- Deputy Diagnostic Information Manager
- Email address
- [email protected]
- Telephone number
- 01493 453952
- Additional information
Alternative Contact - Lianne Willimott (Diagnostic Information Manager), [email protected].
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