Job summary
- Main area
- Access and Performance
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 177-CORP-7458514
- Employer
- James Paget University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- James Paget University Hospital
- Town
- Great Yarmouth
- Salary
- £24,071 - £25,674 per annum, pro rata
- Salary period
- Yearly
- Closing
- 31/10/2025 23:59
Employer heading
Clinic Co-ordinator
NHS AfC: Band 3
Patient and staff experience is important to us and these are the behaviours we live by:
- Putting patients first
- Aiming to get it right
- Recognising that everybody counts
- Doing everything openly and honestly
Job overview
An opportunity has arisen to appoint a self-motivated individual, with great interpersonal skills and a commitment to customer service, to work as an Outpatient Clinic Co-ordinator within the Corporate Division, covering a range of specialities, to deliver a first rate booking service to our patients.
Main duties of the job
OUTPATIENT CLINIC CO-ORDINATOR
Band 3, Full time, Part time and fixed term cover available
To provide a high quality, efficient and responsive administrative service in respect of the 18 week Referral to Treatment process.
To offer the highest standard of customer care to patients and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust’s Code of Values & Behaviour's.
Working for our organisation
You will be joining a dedicated administrative team that supports patient care within the outpatient environment and provides a focal point liaising with patients, relatives and other staff groups, both by telephone and in person.
Good organisational/time management skills, customer service skills and the ability to prioritise conflicting workloads effectively are essential.
Experience of working in an NHS setting and working with the Electronic Referral Service and other clinical systems would be beneficial.
Detailed job description and main responsibilities
To provide a dedicated service to a designated specialty, working in partnership with consultants, secretaries and outpatient colleagues to keep outpatient clinics utilised to optimum levels and to provide performance data to Consultants as requested.
Person specification
Education and Qualification
Essential criteria
- 4 GCSEs grade 5 or above including Mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
- NVQ level 2/3 in Business Admin, other relevant subject or equivalent certificate.
Experience and Knowledge
Essential criteria
- Minimum of 1 years experience in a similar administrative role with a proven track record of achievement.
- Basic knowledge of Booking systems and processes
- Excellent IT skills with working knowledge of Microsoft applications
Desirable criteria
- Knowledge and understanding of the 18 week Referral to Treatment standards and outpatient clinic management and booking processes
- Administration experience within an NHS setting
- Operational knowledge and understanding of iPM, eRS and RTT
Skills, abilities and competen
Essential criteria
- Ability to work in a pressurised working environment with frequent interruptions and change of work direction
- Excellent communication skills and the ability to interact professionally with patients and the wider multi disciplinary team
- Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
- Ability to identify problems and resolve, with an understanding of data analysis
- Ability to work autonomously and as part of a team
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanne Scott
- Job title
- DoS Outpatient Development Manager
- Email address
- [email protected]
- Telephone number
- 01493 453463
- Additional information
Dawn Riddell
Business Support Manager, Lister House, James Paget Hospital
[email protected] or 01493 453747
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