Job summary
- Main area
- Medical Administrator to Division of Surgery
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 177-ELEC-7857119
- Employer
- James Paget University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- James Paget University Hospital
- Town
- Great Yarmouth
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 09/04/2026 23:59
- Interview date
- 13/04/2026
Employer heading
Medical Secretary
NHS AfC: Band 3
Patient and staff experience is important to us and these are the behaviours we live by:
- Putting patients first
- Aiming to get it right
- Recognising that everybody counts
- Doing everything openly and honestly
Job overview
1 x 37.5 hours permanent post
(Full time and Part time considered)
We have an exciting opportunity for a Band 3 Medical Administrator/Secretary to join our friendly Orthopaedic Secretarial team within the Division of Surgery. This role is ideal for a candidate who is compassionate and would like to make a positive difference to patient experience. Whilst not a hands on patient role this position enables the post holder to speak with patients on a daily basis and improve hospital waiting times, by working effectively and efficiently.
Main duties of the job
The Medical Secretary role is a highly diverse, demanding but rewarding role, working as part of a supportive and dynamic team. The role entails supporting clinicians on a day-to-day basis, specifically in helping coordinate the trauma service. It is essential that the successful applicant has the ability to type to a high standard and a desire to develop and learn new skills and competencies.
Applicants must be organised, a team player, have the ability to work under their own initiative and be able to prioritise a competing workload. Whilst experience in a medical secretary role is preferred, it is not essential. Full training and support would be offered to the candidate who has the skills and qualities required for the role.
The post would be open to hybrid working on site or from home, but there would be a requirement for the hours of work to be across Mondays to Fridays to mirror the needs of the service. There is no requirement for weekend or evening working as part of this role.
Working for our organisation
The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk.
Situated between two popular holiday destinations, and with a steadily increasing local population of over 230,000, the JPUH is the largest local employer in the area with over 3000 staff.
Our priority is ensuring that patients always come first and remain at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners. Listening to patients and carers so that we understand what matters, what works well and what we need to do to improve is also very important to us.
We pride ourselves on our safety levels and are active in clinical research and play an important role in the teaching and training of a wide range of health professionals.
Detailed job description and main responsibilities
The successful candidate will be responsible for supporting the team in managing clinical pathways, booking and scheduling theatre operating lists, typing clinics, dealing with telephone queries, managing and administrating results, dealing with post and supporting the delivery of the RTT targets for the department; in accordance with National and Trust guidelines.
If you are interested in applying for this role, please see Job Description and Person Specification for further details.
Person specification
Qualifications
Essential criteria
- Typing qualifications to RSA II or equivalent experience
- Good general standard of literacy and numeracy
Desirable criteria
- Knowledge of medical terminology/AMSPAR qualification
Experience
Essential criteria
- Previous digital/audio typing experience
- Working knowledge and experience of using Microsoft Office packages, including Word, Outlook, Excel
- Working knowledge and experience of using NHS systems
Desirable criteria
- Secretarial experience in a clinical environment
Skills
Essential criteria
- Excellent verbal and written communication skills
- Ability to work to tight deadlines and maintain concentration in a pressurised working environment
- Demonstrate good organisational skills
- Ability to work on own initiative, prioritise work and consistently meet deadlines
- Customer care skills including diplomacy and sensitivity
- Ability to input data accurately and efficiently
- Ability to solve problems using analytical and judgemental skills
- Ability to handle sensitive information without compromising confidentiality or Trust.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Turner
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 01493 453215
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