Job overview

To provide a full reception service to outpatient clinics, ensuring all patient information, referrals and appointments are appropriately processed within Trust guidelines. The successful candidate will be based in the Sandra Chapman Centre.

To offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust’s values and behaviours.

Main duties of the job

1.       To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trust’s Values and Behaviours.

2.       To provide a full reception service to the outpatient clinic including, but not limited to:

• Maintaining accurate information and patient demographics within Trust PAS system
•        Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties
•           Ensuring patient’s arrival and departure times are electronically captured
•          Distribution, collation and inputting of clinic outcomes
•           Book future appointments and recording of non-attendances

Working for our organisation

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.