Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- 9 months (This is to cover a Secondment)
- Hours
- Part time
- Flexible working
- Job ref
- 246-GYW7778225
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Cedar House
- Town
- Ipswich
- Salary
- £24,937 - £26,598 gross per annum pro rata
- Salary period
- Yearly
- Closing
- 16/02/2026 23:59
Employer heading
Clinical Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Job overview
Are you organised, friendly and thrive in a team environment? Are you looking for a role where you'll be supported by welcoming colleagues and have a chance to make a real impact? If so, we'd love to hear from you.
Our Suffolk Forensic Community Mental Health Team are looking for a dedicated and organised administrator to join our administrative team.
The role involves the provision of administrative support to our clinical and medical teams, forming an integral part of a multidisciplinary team providing care to our Service Users.
Main duties of the job
This role is an excellent opportunity to gain experience within the NHS, providing administrative support to our Forensic Community team and includes tasks like:
- maintaining and uploading up to date information to the patient record,
- typing correspondence and reports,
- preparing agendas and taking minutes at team meetings,
- managing incoming email and telephone queries.
Please note that full training will be provided to the successful candidate.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
This role requires a confident communicator with good interpersonal skills, a learning mindset and a good attention to detail. You should be committed to supporting the care and wellbeing of our Service users through ensuring a high standard of work within a busy service.
As well as having a good standard of education, you must possess excellent time management skills, a positive approach to responding to changing priorities and delivering accurate work within tight deadlines. The ability to work within a team while using initiative to prioritise your own workload is required, as is the capacity to be flexible.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person specification
Qualifications
Essential criteria
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards
- NVQ 2 Customer Services or working towards.
Desirable criteria
- Shorthand
- Knowledge of Trust electronic record system
Experience
Essential criteria
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working under pressure
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff across a large organisation.
- Supervision of staff
Desirable criteria
- Staff supervision / appraisal process
Skills
Essential criteria
- Excellent articulate communication skills.
- Ability to prioritise.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Time Management
- Ability to co-ordinate and prioritise management diaries
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
- Audio typing
- Advanced keyboard skills
- Literacy and numeracy
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable criteria
- Knowledge of NHS policy / procedures
- Knowledge of medical terminology
Other
Essential criteria
- Able to work flexibly across a range of different sites/offices
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Pam Basham
- Job title
- Senior Clinical Team Administrator
- Email address
- [email protected]
- Telephone number
- 01473 322252
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