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Job summary

Main area
Administration
Grade
Band 4
Contract
6 months (6 months fixed term)
Hours
Part time - 30 hours per week
Job ref
246-ESU7344477
Employer
Norfolk and Suffolk NHS Foundation Trust
Employer type
NHS
Site
Mariner House
Town
Ipswich, Suffolk
Salary
£27,485 - £30,162 Gross per annum (pro rata)
Salary period
Yearly
Closing
18/08/2025 23:59

Employer heading

Norfolk and Suffolk NHS Foundation Trust logo

Senior Clinical Team Administrator

Band 4

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

Job overview

We are seeking a Senior Clinical Team Administrator to support the East Suffolk Locality Governance Manager role for a 6 month fixed term, opportunity. The post holder will undertake data reporting, populating reports, following up actions following incidents, audits and service developments for both inpatient and community services. Liaising with the individual services, Community Matrons and Operational Managers to ensure compliance with patient safety responsibilities. This is a great opportunity to develop your knowledge and understanding in quality and governance, ensuring patient safety is at the heart of everything we do. 

 

Main duties of the job

The ideal post holder will be very organised, with experience in administrative settings, and ideally have knowledge or interest in clinical  governance,, healthcare and the NHS.

Provide accurate, prompt and efficient administrative support to the multidisciplinary teams which may include presentations / spreadsheets including complex and confidential reports.

Contribute to effective communication by liaising with internal and external parties and agencies as required.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.


Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.


Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too. 

Detailed job description and main responsibilities

Key duties include.

Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.

Participate in ongoing audits and service development

Respond to the needs of the service to ensure that the requirements of the Trust can be met. 

Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times

Be able to use a range of ICT including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.

Person specification

Knowledge

Essential criteria
  • Working knowledge of Microsoft packages or equivalent.
  • Maintaining administrative / secretarial systems
Desirable criteria
  • Knowledge of NHS policy / procedures.

Qualifications

Essential criteria
  • NVQ 3 Business Administration or equivalent or willing to work towards.
  • NVQ 2 Customer Services or working towards
Desirable criteria
  • Knowledge of Trust electronic record system

Experience

Essential criteria
  • Working on own initiative without supervision.
  • Ability to work with senior members of staff across a large organisation.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthNational Preceptorship for Nursing Quality MarkHappy to Talk Flexible WorkingWomens Staff NetworkCycle to Work

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Fiona Whitfield
Job title
Associate Director of Nursing
Email address
[email protected]
Telephone number
07387549228
Additional information

Alice Austin- Governance Manager, East Locality- [email protected]

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