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Job summary

Main area
Healthcare Assistant
Grade
Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (Shifts between 08:00 - 18:00, Monday-Sunday)
Job ref
839-7532378-RB
Employer
Norfolk Community Health and Care NHS Trust
Employer type
NHS
Site
St James Clinic
Town
King's Lynn
Salary
£24,937 - £26,598 pro rata per annum
Salary period
Yearly
Closing
09/11/2025 23:59
Interview date
19/11/2025

Employer heading

NHS

Community Healthcare Assistant

Band 3

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

 Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.

 

Job overview

This is an exciting opportunity for a Healthcare Assistant to join the Kings Lynn Primary Care Network; a community team made up of Community Nurses, Therapists and Community Matrons.

The role requires someone to deliver high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care.

Applicants should be good communicators, have obtained some experience of working within a healthcare setting, be caring, compassionate and deliver a high-standard of patient-centred care.

Main duties of the job

A typical day involves:

  1. Undertaking basic observations including blood pressure, oxygen saturation, blood glucose monitoring, pulse and respiration rates.
  2. Supporting administration of insulin for diabetic patients.
  3. Undertaking basic wound care, including dressing changes and simple wound assessment.
  4. Provision of basic pressure relieving equipment and pressure ulcer risk assessment and advice.
  5. Venepuncture
  6. Simple catheter care
  7. Ability to organise your day, adopt flexibility to different patient needs and that of the service.

The ability to work as part of the team and to have a flexible approach to work is essential. There is clear competency and training programme in place to support you to obtain the skills required for this role. The service operates between 8.00am - 6.00pm, seven days a week, and you will be required to work shifts between these times.

Working for our organisation

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/

Detailed job description and main responsibilities

Key Areas of Responsibility
•    To contribute to the delivery of care packages for patients, for patients with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
•    To work within the integrated team to facilitate early discharge from hospital
•    To work within the integrated team to prevent unnecessary admission to hospital
•    To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
Clinical
The post holder will:
•    Apply competency based treatment techniques/care to patients with specific conditions under the supervision of a qualified practitioner, following a prescribed treatment.
•    Plan and prioritise own visits to delegated patients and ensure these are documented in personal work diary.
•    Ensure patient held records are completed for each visit and that SystmOne inputting is completed on a daily basis.
•    Make basic judgements on patients response to prescribed treatment/care plans, and report findings to a qualified practitioner.
•    Liaise with other healthcare professionals as required.
•    Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.
•    Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
•    Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. taking blood sugars, venepuncture, supervising, transfers and passive exercises.
•    Be responsible for ensuring equipment is used safely, following relevant training and that it is maintained appropriately.
•    Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
•    Work with qualified practitioners with group work/clinics as required.
•    Demonstrate an awareness and understanding of consent and gain consent as appropriate following organisational policies.
•    Share responsibility of indirect patient contact tasks such as answering telephones, arranging appointments, processing referrals and inputting activity data.
•    Undertake health promotion / education as required, e.g. smoking cessation, falls etc.
•    Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.

Person specification

Qualifications

Essential criteria
  • NVQ 2 Health and Social Care or equivalent knowledge and experience demonstrated in application.
Desirable criteria
  • NVQ 3 Health and Social Care

Experience

Essential criteria
  • Experience of working within a clinical care setting

Skills, Abilities and Knowledge

Essential criteria
  • Good interpersonal skills
  • Highly motivated
  • Able to provide high standards of care
  • Tact & diplomacy
  • Empathy and sensitivity
  • Ability to use own initiative
  • Good observational and reporting skills
  • Ability to manage stressful situations
  • Be a team player
  • Work flexibly to accommodate patient/service needs
  • Overcome barriers to understanding, e.g. patient with hearing or cognitive impairment
  • Have basic IT and standard keyboard skills
  • Be able to kneel, bend and stoop and work in cramped environments
  • Be able to manoeuvre limbs of around 5-6kg
  • Be able to manoeuvre patients using handling aids
Desirable criteria
  • Awareness of technology

Communication

Essential criteria
  • Tact & Diplomacy
  • Empathy & Sensitivity
  • Ability to use own initiative

Personal and People Development

Essential criteria
  • Ability to manage stressful situations
  • A team player

Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)

Essential criteria
  • Must hold a full and valid driving licence and have access to a vehicle

Other

Essential criteria
  • Able to communicate effectively using the English language in both verbal and written forms

Employer certification / accreditation badges

Carers Friendly Tick award EmployersSunflower Hidden DisabilitiesApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Care quality commission - OutstandingStep into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jade Dias
Job title
Clinical Operations Manager
Email address
[email protected]
Telephone number
07825 231542
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