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Job summary

Main area
Registered Health or Social Care Professional
Grade
Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week (7 days cover)
Job ref
839-7291581-BM
Employer
Norfolk Community Health and Care NHS Trust
Employer type
NHS
Site
St James Clinic
Town
Kings Lynn
Salary
£37,338 - £44,962 Per annum
Salary period
Yearly
Closing
20/07/2025 23:59

Employer heading

NHS

West Norfolk Home First Hub Clinical Co-Ordinator

Band 6

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Job overview

The West Home First Hub team are pleased to advertise a band 6 Clinical Co-ordinator opportunity within our friendly and supportive team based at St James Clinic, Kings Lynn.

The aim of our service is to provide evidence based triage and case management of Discharge to Assess and  Admission Avoidance referrals.  You will be working closely within an integrated Health and Social Care team to support patients with complex health and social needs. 

We are looking for a dynamic, forward-thinking Health or Social care professional with effective communication, leadership, and organisational skills. The skill set for this role may not be part of your current portfolio, however we can offer support and leadership, and are keen to discuss the role with interested candidates. 

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main duties of the job

To contribute to the review and assessment of health and social care needs for the Discharge to Assess pathways providing safe discharge plans and support flow from the acute hospital.

 To triage, assess and co-ordinate responses to Admission Avoidance referrals.

To undertake Trusted Assessments for patients within the acute Trust requiring pathway 2 discharges

Working for our organisation

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here: 

https://heyzine.com/flip-book/2565ae62eb.html

 

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Detailed job description and main responsibilities

·  Triage and allocation of referrals for patients on Discharge to Assess pathway, assessing the patient’s needs, determining the priority of care, processing and allocating referrals accordingly, liaising with multidisciplinary team to ensure timely responses to referrals on an individual patient needs-based basis, utilising the knowledge, skills and expertise of others in the integrated team.

·  To assess and prescribe care packages for patients with long term conditions, the frail and elderly, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible.

·  To work within the integrated team to facilitate early discharge from hospital. 

·      To work within the integrated team to prevent unnecessary admission to hospital.

 To work, liaise and communicate with all health care professionals, and statutory / non statutory agencies to provide a seamless, integrated service to our service users on the Discharge to Assess pathway and in community teams

Person specification

Other

Essential criteria
  • • Must hold full and valid driving licence and have access to a vehicle.

Qualifications

Essential criteria
  • • Diploma or1st level degree in a health or social care subject
  • • Knowledge of additional specialist areas through inhouse training and short courses to post graduate level or equivalent
Desirable criteria
  • • Leadership qualification

Experience

Essential criteria
  • • NHS / social care experience
  • • Evidence of working at relevant level.
  • • Experience working as part of a multidisciplinary team (MDT)
Desirable criteria
  • • Evidence of previous community-based role or acute role.
  • • Triage of referrals
  • • Assessment of care needs

Skills, Abilities and Knowledge

Essential criteria
  • • Ability to manage stressful situations
  • • A team player
  • • Concentrate when and inputting data / patient records
  • • Positive attitude towards flexibility to meet the needs of the role
  • • Demonstrate good IT and advanced keyboard skills
Desirable criteria
  • • Knowledge or previous use of SystmOne

Communication

Essential criteria
  • • Good observational and reporting skills.
  • • Good interpersonal skills.
  • • Able to communicate effectively using the English language in both written and verbal forms.
  • • Ability to communicate with other members of the MDT both verbally and nonverbally.
  • • Ability to communicate effectively with patients who may have highly complex needs.

Personal and People Development

Essential criteria
  • • Regular participation continual professional development
Desirable criteria
  • • Previous experience of supervising other members of staff

Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)

Essential criteria
  • • Highly motivated
  • • Tact and diplomacy
  • • Empathy and sensitivity

Employer certification / accreditation badges

Carers Friendly Tick award EmployersSunflower Hidden DisabilitiesApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Care quality commission - OutstandingStep into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kate Pridham
Job title
Service Lead Home First Hub
Email address
[email protected]
Telephone number
07919527959
Additional information

Shiji Joseph Muthukattil

[email protected]

Ph: 07756473561

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