Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Working pattern: Monday, Thursday & Friday 09:00-17:00 with 30 minute lunchbreak)
- Job ref
- 246-WSN7339699
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Chatterton House
- Town
- Kings Lynn
- Salary
- £24,937 - £26,598 gross pr annum pro rata
- Salary period
- Yearly
- Closing
- 11/08/2025 23:59
- Interview date
- 22/08/2025
Employer heading
Clinical Support Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
We are currently seeking an enthusiastic and motivated Clinical Support Team Administrator for our Older Peoples Service. The candidate will support the Community Team, Memory and Treatment Service and the Intensive Support Team.
This is an exciting opportunity for an Administrator who has an interest in the wellbeing of our service users and who has the passion to provide strong administration support, essential for the successful and efficient operation of our teams.
- Do you have excellent communications skills and a keen eye for detail?
- Can you effectively manage multiple tasks and priorities?
- Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality?
If you have said ‘Yes’ to each of the above, then we might just have the role for you.
Main duties of the job
Please note working days will be Monday, Thursday & Friday
You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills with a dedication to confidentiality and service user experience.
Previous administration experience is essential. The role will include but is not limited to general administration, minuting meetings, diary management and entering patient data.
You will be working in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.
Please see attached Job Description.
Working for our organisation
We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the wider team. You will be encouraged to develop your skills and knowledge.
Benefits included with this role are:-
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum, increasing to 33 days per annum based on length of service (plus paid bank holidays), pro rata for part time staff.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Person specification
Qualifications
Essential criteria
- NVQ 3 in Business Administration or equivalent of working towards
- NVQ 2 Customer Services or working towards
- Pitmans/RSA III typing/word processing or equivalent secretarial experience at intermediate level
Desirable criteria
- Shorthand
- Knowledge of Trust electronic record system
Skills
Essential criteria
- Excellent articulate communication skills
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Time management & Ability to co-ordinate and prioritise management diaries.
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent. Audio typing. Advanced keyboard skills & Literacy and numeracy
Knowlesdge
Essential criteria
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable criteria
- Knowledge of medical terminology
- Knowledge of NHS policy / procedures
Experience
Essential criteria
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working under pressure
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff across a large organisation
- Supervision of staff.
Desirable criteria
- Staff supervision / appraisal process
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Jo Pearson
- Job title
- Senior Clinical Support Team Administrator
- Email address
- [email protected]
- Telephone number
- 01553 609933
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