Job summary
- Main area
- Receptionist / Office Clerk
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (37.5 (Monday to Friday - 9am to 5pm))
- Job ref
- 246-CEN7193822
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Thurlow House
- Town
- Kings Lynn
- Salary
- £24,169 gross per annum (pro rata)
- Salary period
- Yearly
- Closing
- 29/06/2025 23:59
Employer heading
Receptionist / Office Clerk
Band 2
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
Are you looking to start a NHS career? We have the perfect opportunity for you! We are looking for a Receptionist / Office Clerk to join the West Norfolk CFYP Business Support Team.
This is an excellent opportunity to begin a career in the NHS. The successful candidates will build experience working in administration in a supportive and friendly team.
We have a substantive position within our Community Mental Health Team at Thurlow House.
We are looking for confident, enthusiastic and proactive administrators to support the changing needs and demands of our fast paced clinical teams, in a wide variety of administrative functions.
Main duties of the job
The successful candidate will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Ensuring a positive service user / carer experience is pivotal to the Receptionist / Office Clerk role.
Duties will include, but not be limited to:
- Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
- Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
- Previous experience of all Microsoft packages is desirable in the successful candidate.
- Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families.
- Ability to remain calm under pressure within a fast paced reception environment.
- Being able to prioritise under a pressurised environment.
- Supporting the day to day running of the office, including ad hoc office administration.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Benefits
Benefits included with this role are:-
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
- We are recruiting to a Substantive Receptionist / Office Clerk
- Working hours are 37.5 hours per week - Monday to Friday
- We have free on-site parking at Thurlow House.
If invited for interview, you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Person specification
Qualifications
Essential criteria
- NVQ 2 Customer Service or equivalent qualification / experience
Desirable criteria
- Knowledge of Trust’s electronic records
Knowledge
Essential criteria
- Use of ICT applications / packages
- Experience of working in a busy reception / office environment
Desirable criteria
- Data inputting / similar work
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sarah Cripps or Jessica Smith
- Job title
- Senior Clinical Team Administrators
- Email address
- [email protected]
- Telephone number
- 01553736011
- Additional information
To discuss this role further prior to application, please email [email protected] to book in a mutually convenient time for a telephone call.
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