An exciting opportunity has arisen within our Clinical Management Team for an effective leader and manager with proven Access standards delivery experience in a fast paced environment.
You will be managerially accountable to the Head of Business Support Services, (whilst being professionally accountable to the Deputy Chief Operating Officer), the Access Manager will support the Deputy COO and Head of Business Support Services in the delivery of patient access standards for the Trusts Elective Programme.
You will work with the Divisional Management Teams, Operational teams, corporate teams and the Trust Executive to support the strategic development, and operational management of the access standards for the Elective programme, RTT, Diagnostics, Elective Planned and Cancelled Ops.
You will have substantial experience in working collaboratively across healthcare professions and services and demonstrable success in improving challenging healthcare standards.
You should have proven experience of developing and delivering packages of training.
Main duties of the job
The post holder will be responsible for ensuring appropriate policies are in place and performance management mechanisms deliver, monitor and report compliance against national waiting time targets.
Maintain a knowledge base of guidance and legislation relating to RTT, diagnostics and elective care, acting as an expert in elective care providing challenge, governance and support to the Trust.
Work with Divisional Leadership Teams, Divisions and Corporate teams to support the delivery of strategic development and operational management of access standards for RTT, Diagnostics, Elective Planned, Non RTT pathways and Cancelled Ops. This includes ensuring appropriate policies and training is in place.
Provide support to the DCOO by ensuring a consistent approach is taken in the application of the Trust’s Access Policy, oversee adherence to the Trust’s Standard Operating Procedures and Policy, provision of audit and information to support the Trust in the effective implementation of relevant national and local policies and procedures for RTT and Elective Care Pathways.
Contribute to the delivery of national standards, guidance and recommendations, reporting achievements and key risk factors and developing recommendations to address areas of non-compliance.
Be an RTT and elective pathway management subject matter expert, working with the Divisions to facilitate the delivery of RTT and Diagnostic performance standards, as well as delivery of the recovery trajectories for long waits.
Working for our organisation
The Queen Elizabeth Hospital (QEH) King’s Lynn is located near some of the most beautiful scenery in the UK, along the north Norfolk coast, and not far from Sandringham House.
We provide a comprehensive range of specialist, acute, obstetrics and community-based healthcare services to around 331,000 people across west and north Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire. We have more than 4,000 staff and volunteers, approximately 530 beds, and a helipad for air ambulances. We work with neighbouring hospitals for the provision of tertiary services, including as part of regional partnership and network models of care, such as the trauma network. Some specialist services and clinics are provided in community facilities, such as the North Cambridgeshire hospital in Wisbech.
In February 2022, the significant progress that has been made at QEH in just three years since 2019 was recognised by the Care Quality Commission who rated the Trust as ‘Good’ in all of the core services they inspected, and recommended the Trust moves out of the recovery support system (formerly special measures). We have an absolute determination to continuously improve care and services for our patients and their families.
Detailed job description and main responsibilities
If you are looking for a position which will provide an opportunity to work with passionate and dedicated colleagues, while playing an important role in improving services delivered to our population, then we would welcome your interest and application.
The response from our staff to the recent and ongoing COVID-19 pandemic has been incredible. It has also given us an opportunity to continue to think differently and innovatively about how we provide services and it has accelerated our use of digital technologies.
You will be a highly visible across the organisation, working with a variety of teams to help create a culture in which we can fulfil our huge potential. Bringing your excellent interpersonal skills and sharing our values, you will contribute to the creation of clear, transparent and robust training, systems and processes that support high quality delivery of the Elective Access Standards.
We would particularly encourage applications from those with protected characteristics and from under-represented groups, as we are committed to improving diversity within our organisation.
Qualifications/training and professional development
- First Degree or equivalent
- Evidence of other specialist knowledge at higher degree or master’s level.
- Substantial current knowledge of the NHS Elective Access standards relevant to the acute sector
- Evidence of CPD.
- Substantial experience in working collaboratively across professions and services
- Demonstrable success in improving challenging healthcare standards.
- Experience of developing and delivering packages of training
- Experience of undertaking audits
- Budgetary management experience
Skills, abilities, and knowledge
- Well-developed IT skills to manage and report on complex management information
- Excellent communication skills, presenting, written and oral
- Excellent interpersonal and negotiation skills
- Able to work collaboratively with internal and external stakeholders
- Ability to prioritise work, meet tight deadlines and work independently
- Ability to present complex data.
- Influencing clinicians and managers for service improvement
- Influencing clinicians and managers for service improvement
- High levels of attention to detail and accuracy
- Exceptional organisational skills.
Documents to download
Further details / informal visits contact
- Trudy Taylor
- Job title
- Head of Business Support
- Email address
- Telephone number
- 01553 613849