Job overview

To independently actively monitor the multidisciplinary management and 
discharge plan for all patients on designated ward(s) and take action to expedite 
the process and thereby improve the patients’ experience. A critical success factor 
in this role is reducing the length of stay of all patients. For some patients this will 
mean reducing stay by hours, for others by days and weeks.

A pivotal part of the role will be the as a Trusted Assessor. A trusted Assessor will 
undertake a holistic assessment of needs that avoids duplication and speeds up 
response times from Care Homes enabling people to be discharged in a safe and 
timely way.

To support the delivery of a high quality, safe and compassionate healthcare 
service all staff are expected to act as a role model to others in all aspects of their 
work and consistently demonstrate QEHKL values of Kindness, Wellness and 
Fairness.

Main duties of the job

To have an up-to-date knowledge of the multidisciplinary management and 
discharge plans of all allocated patients, updating patients, and their 
carers/families as appropriate in liaison with ward multi-disciplinary team (MDT). 
If a clear plan cannot be identified in the medical record, to contact relevant 
clinicians for clarification. Expectation is to manage more complex discharge 
cases with the support of the Complex Discharge Sisters.

To independently gather and collate information from the medical notes, 
patients and multi-disciplinary team colleagues to enable a clear plan for 
discharge to be followed.

To undertake and support others in assessments which facilitate effective and timely 
discharges from acute hospital and community settings, ensuring people are 
discharged to the right setting with complete, accurate and up to date 
information and associated documentation. To maintain a strong, visible 
presence providing expertise and assessment skills in acute, community and care 
home settings.

To provide data, co-ordinate discharges and provide administrative support to 
the multi-disciplinary team within the hospital to improve joint working 
practices leading to more effective patient care and timely discharges.

Working for our organisation

There’s never been a more exciting time to join TeamQEH.  We’re working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit.  We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome.  We love working here and think you will too.