Job summary
- Main area
- Women's and Children's
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Covering 3 days between Monday to Friday 12-8pm)
- Job ref
- 426-910-25TAM
- Employer
- The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
- Employer type
- NHS
- Site
- The Queen Elizabeth Hospital
- Town
- King's Lynn
- Salary
- £24,465 per annum pro rata
- Salary period
- Yearly
- Closing
- 20/08/2025 23:59
Employer heading
Ward Clerk - Rudham Ward/PAU
Band 2
Job overview
We have an exciting opportunity for an enthusiastic, motivated and dynamic individual to join the Women's and Children's Division in the post of Ward Clerk, predominantly on our Paediatric Assessment Unit.
You will be part of a multi-disciplinary ward team working across our maternity, neonatal and paediatric areas. You will be the first point of contact for visitors, patients and other staff of all disciplines and will provide a comprehensive range of clerical functions to support the ward team in delivering high quality care to our patients.
Main duties of the job
You will be the first contact to welcome patients and visitors to the respective ward.
You will ensure health records and any correspondence regarding the patient’s admission is prepared with all necessary documentation available for the patient’s arrival. There is responsibility for ensuring that each patient’s demographic information is correct at admission and where necessary update the Patient Master Index within the Patient Centre PAS accordingly.
Working for our organisation
There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome.
We love working here and think you will too.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for more information about this opportunity.
Person specification
Qualifications
Essential criteria
- Educated to GCSE Level or equivalent
Desirable criteria
- GCSE or equivalent qualification in English and Mathematics
Experience
Essential criteria
- Good telephone manner
- Experience of working in a customer facing role
- Familiarity with computer inputting
Desirable criteria
- Knowledge of the Patient Centre System
Skills, Abilities and Knowledge
Essential criteria
- Candidate must be willing to work as part of a multidisciplinary team
- Ability to keep calm and work under pressure
- Good interpersonal skills with the ability to relate to members of the public and colleagues
- Ability to prioritise own workload
Aptitude
Essential criteria
- Commitment to provide excellent customer service
- Professional and approachable manner
- Ability to communicate confidential information
- Ability to work flexibly to meet the needs of the service
- The ability to understand and behave at all times, towards patients, visitors and colleagues, according to the Trust values
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Christine Easthall
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 01553 613613
- Additional information
Ext 2697
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