Job overview

Waveney Community Therapy Service provide specialist interventions for service users currently accessing secondary care via the Great Yarmouth and Waveney CMHT’s. They facilitate group programs from a range of community hubs. The Waveney team also provide 1:1 interventions both in service users homes and in the community as well as Outreach work to support individuals to access the group program or move on to accessing community resources. 

Waveney Community Therapy Service based at Victoria House in Lowestoft are looking to recruit a conscientious, calm and confident individual to become part of the Administration Team. 

 This role is a part time 15 hours per week working Thursday and Fridays.  This is a substantive position. 

Main duties of the job

 You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset. 

 You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential. 

 Examples of some of the tasks that may be required to be undertaken by this role include: 

·         Writing correspondence to service users 

·         Booking appointments  

·         Use of Oracle  

·         Support with ESR including MSS forms 

·         Support with paperwork for supervision, sickness and return to work meetings. 

·         General admin support to wider clinical team and team manager 

·         Liaising with other teams. 

·         Other appropriate admin duties, as directed, being adaptable and flexible to service needs and changes across the care group. 

Previous administration experience is essential. Full training will be given. 

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.