Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: 08:00 - 16:00
- Hours
- 37.5 hours per week (Full time)
- Job ref
- 247-SS-HQRA-0925
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Melbourn HQ
- Town
- Melbourn
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 06/10/2025 23:59
Employer heading

HQ Receptionist / Administrator
NHS AfC: Band 3
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
- Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits
- Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks
- Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value
Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply
#Careerforlife
Job overview
We are seeking a Receptionist/Administrator to join our team at Melbourn HQ. Full time 08:00 to 16:00 Monday to Friday.
Main duties of the job
The ideal candidate will already have an outstanding track record in administration and customer service, providing you with the skills you'll need to conduct the duties required of you, to ensure that staff and visitors have a positive experience when they visit the office; enthusiasm and a friendly and helpful approach will be the key to your success. You must be well organised, have attention to detail and the ability to use your own initiative.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
- NVQ Level 3 or equivalent level of education or equivalent experience
Skills
Essential criteria
- Accurate keyboard skills and competent user of Microsoft programmes
Experience
Essential criteria
- Experience managing multiple tasks and prioritising workload
- Demonstrable experience in a similar administrative post
Desirable criteria
- Experience of working in a Receptionist role
Personal Attributes
Essential criteria
- Demonstrates good communication skills through previous experience
Documents to download
Further details / informal visits contact
- Name
- Farheen Uddin
- Job title
- Executive Support Manager
- Email address
- [email protected]
- Telephone number
- 07732405730
- Additional information
Please contact Farheen for an informal chat about the role by emailing in the first instance.
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