Job summary
- Main area
- Executive Support
- Grade
- NHS AfC: Band 7
- Contract
- Secondment: 11 months (Up to 31 March 2025)
- Hours
- Full time
- Home or remote working
- Job ref
- 247-A&E-BSMCO-0424
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Melbourn
- Town
- Melbourn
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Closing
- 07/05/2024 23:59
Employer heading
Business Support Manager – Clinical Operations Office
NHS AfC: Band 7
Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.
#WeAreEEAST
We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or as a separate attachment).
Please visit our recruitment support page for advice on completing your application.
Job overview
The role of the BSM is required to work extremely closely alongside the Executive's directorate and support on a range of duties. The role will be responsible for planning, supporting and facilitating progress of defined programmes of work on behalf of the Deputy Chief Operating Officer with a particular focus on A&E Operations and Specialist Operations. It is essential the BSM has complete knowledge and understanding of the senior teams workload and the complexities of the different areas of responsibility, so as to be able to advise, prepare and manage projects on behalf of the Deputy Chief Operating Officer, their managers and their office.
Main duties of the job
To provide high level expertise in administrative and office management to support the Deputy Chief Operating Officer in a way that is responsive to his needs and contributes to the effectiveness of his role.
To work closely with the team in the planning and delivery of work.
To ensure that appropriate support is provided to the Deputy Chief Operating Officer
Working for our organisation
EEAST is a busy organisation under close scrutiny from regulators. The organisation is on a cultural journey and is also working hard to improve performance, the successful candidate will need to embrace and support the work of the Executive team to progress these important areas. It is an exciting time to join the service on an improvement journey.
Detailed job description and main responsibilities
Respond to or making independent decisions to re-direct designated emails that come in through the Deputy Chief Operating Officer's account.
To act in a “minder” role providing support to ensure readiness for meetings in impending events.
To service Deputy Chief Operating Officer meetings and sub groups as appropriate and be accountable for ensuring that all designated meetings and groups are organised and administered in a professional and timely manner.
Formulating, as applicable the agendas and organising the supporting reports and papers
To support decision making by undertaking desktop and other research providing preliminary advice/briefings/presentation/written reports for the Deputy Chief Operating Officer.
Produce reports and statistics as required, producing documents from a variety of sources and presenting the information in various formats.
Provide an input to the production of Executive documents including assistance with layout and presentation.
To assist in the drafting of operational and policy papers and to carry out detailed analyses and help assess complex situations on behalf of the Deputy Chief Operating Officer.
Participate in coordinating or leading special projects that facilitate the smooth functioning of the Deputy Chief Operating Officer office or which supports the overall performance and achievement of the Trust.
To develop a strong working network encompassing all internal and external stakeholders.
Maintain manual and computerised records including collating and presenting data; ensure the completion of necessary returns (Payroll etc.) as appropriate.
Person specification
Qualifications
Essential criteria
- Educated to Postgraduate Level in relevant subject, ie Business Management, or equivalent level of experience of working at a similar level in specialist area.
- Further training or significant experience in Project Management, Financial Management or Supporting Change Management processes.
Experience
Essential criteria
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Experience and understanding of evaluating and measuring the performance of health services.
Management Skills
Essential criteria
- Ability to prepare and produce concise yet insightful communications and reports for dissemination to senior stakeholders, and a broad range of stakeholders, as required.
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
Desirable criteria
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Claire Creek
- Job title
- Senior Exec Support Manager for CCO
- Email address
- [email protected]
- Telephone number
- 07719417268
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