Job overview

To be part of a flexible team providing subject matter expertise and project management skills as needed to support the successful delivery of changes required by the Project 5 Programme.

As an Operations Programme Lead the postholder will be responsible for leading and implementing change initiatives and programmes, both across directorates and with partner agencies, to deliver the changes required in all service lines and geographical areas of EEAST.

The Operations Programme Lead will lead on the management of benefits in conjunction with key stakeholders and will ensure that benefits are planned and realised. This will include the development of benefits maps, profiles and review documentation and initiating regular benefit reviews post initiative closure.

Main duties of the job

The postholder will support and guide the service through transformational change, ensuring all users are adequately prepared for implementation and adoption of the changes.

To maximise the potential benefits of any system milestones to ensure that the Trust and its employees can easily use the full functionality of the systems.

To spot opportunities for improvements, innovations, and future proofing of systems.

The responsibilities will vary according to the needs of the programme, ranging from providing expert advice on operational leadership roles and responsibilities, rota design matched to demand, contracted hours and Working Time Directive, Scheduling process, facilitation of internal and external stakeholders at engagement events, preparation of business cases, project initiation documents, managing the implementation of agreed changes, through to realising the benefits of changes made, post-project evaluation and sharing lessons learnt across the organisation.

The Transformation Programme Director will identify the work programme and outline objectives for the postholder.

The postholder will support the Transformation Programme Director and Deputy Chief Executive in their role as the accountable lead for the programme and implementation of solutions identified.

Working for our organisation

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. 

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.