Job summary
- Main area
- Listening into Action
- Grade
- Band 8a
- Contract
- 12 months (Fixed term, secondment)
- Hours
- Full time
- Part time
- Job ref
- 246-COR7060263
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk/ Suffolk
- Town
- Norfolk/ Suffolk
- Salary
- £55,690 - £62,682 gross per annum (pro rata)
- Salary period
- Yearly
- Closing
- 29/06/2025 23:59
Employer heading

Listening into Action Manager
Band 8a
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
YOUR APPLICATION
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
Job overview
Do you want to help lead a ‘movement of change’ across our Trust?
Are you passionate about valuing staff and enabling them to make changes that matter?
Do you want to gain development and exposure at a strategic level?
Yes? Then read on!
We are delighted to offer a secondment opportunity for 6 months to work with us to deliver Listening into Action (LiA) – an exciting approach to staff-led change proven in more than 100 NHS Trusts.
Caroline Donovan, our Chief Executive, is personally lead this and you will report directly to the LiA Lead having seen first-hand how it leads to fast-pace, widespread change for the benefit of staff, service users and patients. This a vital part of our improvement journey!
Main duties of the job
improvement journey!
Main duties of the job
We are mobilising a team of people to lead deliver of LiA as a top priority. We will engage widely with staff, show visible actions in response, and support many LiA Pioneer Teams to make changes they know matter, from the ground-up. By putting staff at the centre of change, we are making a fundamental shift in how we work and lead. It is exciting!
In this role, you will grow, learn new skills, influence change, and be part of a pivotal team at a pivotal time. If this excites you, please apply.
We are looking to support a full-time role, but we would be open to 2 x Part-time roles (working a minimum of 2 days per week)
Working for our organisation
Are you currently working as a Band 7 or as a Band 8a with relevant knowledge and experience around LiA methodology?
We are looking for an ambitious, value-driven person to be an LiA Manager, reporting to the LiA Lead. This is a unique and important role, coordinating and organising day-to-day activity to get a movement of change going at NSFT. You will help to lead and navigate our LiA journey, influence people across roles and levels, and support teams to adopt LiA. The role offers the opportunity for a successful candidate to demonstrate and develop their leadership capabilities and style in a strategic environment and in an inspirational way, and to become an accredited LiA champion in the NHS.
Detailed job description and main responsibilities
As this is a secondment opportunity, please speak with your manager to gain their support. For further information, please find attached the job description.
Person specification
Qualifications
Essential criteria
- Degree level standard of education
- Post-graduate studies or equivalent experience
Experience
Essential criteria
- Experience of working in and leading multi- disciplinary teams and working across organisational boundaries
- In-depth experience of leading complex service change and / or service improvement
Skills
Essential criteria
- Competent in the communication of highly complex and sensitive information
- Excellent ability to develop and sustain relationships with individuals at all levels in an organisation, including the ability to engage with and influence senior stakeholders
Knowledge
Essential criteria
- Knowledge of health and social care systems
- Experience of analysing complex data with multiple components of information in both qualitative and quantitative formats
Documents to download
Further details / informal visits contact
- Name
- Harprit Hockley
- Job title
- Director of Culture and Organisational Development
- Email address
- [email protected]
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